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Customer Service Representative at Wayne Tile Co Inc
Rockland, Massachusetts, United States -
Full Time

Start Date

Immediate

Expiry Date

28 Jul, 26

Salary

24.0

Posted On

30 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Verbal communication, Active listening, Sales, Customer service, Product knowledge, Problem-solving, Point-of-sale system, CRM software, Empathy, Professionalism, Conflict resolution

Industry

Wholesale Building Materials

Description
Description If you wish to apply, please attach your resume and complete the following assessment: https://nextstepapply.com/welcome/7dc030beb4d3 In this role, you will be the first point of contact for our customers, handling inbound calls and providing outstanding assistance. Your primary goal will be to ensure customer satisfaction and strengthen our relationship with each interaction. · Greets and interacts with customers. · Answer incoming customer inquiries via phone promptly and professionally. · Provide accurate information regarding products, services, and policies. · Resolve customer complaints and issues efficiently and effectively. · Maintain a high level of professionalism and empathy when interacting with customers. · Ensure all interactions are documented accurately in our CRM system. · Collaborate with other departments to address customer concerns and improve processes. · Follow communication procedures, guidelines, and policies. · Strive to achieve set performance metrics (e.g., average call duration, customer satisfaction ratings). Requirements · Excellent verbal communication skills. · Excellent active listening skills. · Excellent sales and customer service skills. · Extensive knowledge of the merchandise sold. · Ability to anticipate customers’ needs. · Strong problem-solving abilities. · Ability to work well under pressure and handle challenging situations calmly. · Ability to operate or to quickly learn the store’s point-of-sale system.
Responsibilities
The representative will serve as the primary point of contact for customers, managing inbound inquiries and resolving complaints. They are responsible for documenting interactions in the CRM and collaborating with other departments to improve service processes.