CUSTOMER SERVICE REPRESENTATIVE- FULL TIME

The customer service representative is responsible for generating appointments with customers that contact us via the internet and phone to purchase new and/or pre-owned vehicles. The ideal candidate should radiate a welcoming demeanor, possess a proactive problem-solving ability, and maintain a positive attitude.

ABOUT US

Webb Automotive is a family-owned and operated dealership group serving the Chicagoland and Northwest Indiana areas for over 50 years. We are committed to delivering exceptional service, quality vehicles, and fostering a supportive workplace culture. Built on a strong foundation of integrity, customer satisfaction, and teamwork, we are eager to continue to grow and expand our team. Our employees are the driving force behind our success, and we offer opportunities for career development, stability, and a welcoming, team-oriented environment. If you’re looking to join a company that treats you like family and invests in your future, we’d love to have you on board!

QUALIFICATIONS

• High school diploma or equivalent required
• Good verbal and written communication skills
• Competent in basic computer applications
• Flexibility to work during evenings and on Saturdays
• Bilingual candidates encouraged to apply
• Must be willing to submit to a drug screen prior to employment

• Schedule service appointments through outbound prospecting and lead management
• Engage with both service and sales clients for future visits to maintain strong customer retention
• Partner with Service Advisors and Managers to exceed team performance goals
• Handle all incoming internet email leads and internet phone leads
• Check email frequently and respond to inquiries immediately
• Respond to all service-related inquiries in a professional, well-spoken manner, escalating to appropriate staff as needed
• Deliver inquiries/messages intended for other sales personnel and departments promptly
• Track appointments and customer interactions using CRM systems and Microsoft Excel