Customer Service Representative - (Weekend Coverage) at Charger Logistics Inc

Brampton, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

24 Aug, 26

Salary

0.0

Posted On

26 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Track and Trace, Order Processing, Complaint Resolution, Bilingual Communication, Microsoft Office, Multitasking, Prioritization, Logistics Coordination, French Fluency, Spanish Fluency

Industry

Truck Transportation

Description

Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow. We are looking for dynamic individuals with a passion for helping people to join our fast-paced Customer Service team. We are entrepreneurial-minded organization that welcomes and support individual ideas and strategies. Shifts: Nights Responsibilities: Communicating with customers and responding to their queries (via phone, email or fax) in a professional and timely manner. Track and Trace large volume of customer orders Entering, updating and processing customer orders on various interfaces. Ensure daily delivery schedules are adhered to, and all necessary documentation is returned to head office in an accurate and timely manner Handle client complaints provide appropriate solutions and alternative within the time limits: follow up to ensure resolution. Ensure and confirm pickup and delivery appointment for drivers Communicate specific freight requirements and procedures to drivers and ensure customers are well informed. Research and resolve all transactional problems to ensure reporting is reconciled in a timely manner Maintain co-operative working relationships among team and internal staff College diploma or bachelor’s degree in business or related field is preferred Fluency in French and/or Spanish both verbal and written is a must Minimum of 1 year of bilingual customer service experience is a must Previous experience in the logistic/supply chain industry is an asset Proficient in Microsoft office, with aptitude learn new software and systems Ability to prioritize, multitask and adapt to changing rules, regulations and procedures Fluency in French and/or Spanish is an asset Competitive Salary Healthcare Benefit Package Employee Assistance Program

Responsibilities

The role involves communicating with customers via phone, email, and fax to handle queries and process orders. Responsibilities include tracking shipments, coordinating driver appointments, and resolving transactional problems to ensure timely delivery.