Customer Service Representative (Weekend Shift) at Toll Holdings Limited Hong Kong

George Town, Penang, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

18 Dec, 25

Salary

0.0

Posted On

19 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Attention To Detail, Data Accuracy, Communication Skills, Microsoft Office Suite, Logistics, Supply Chain, Customer Service, Operational Data Management, Process Improvement, Confidentiality, Team Collaboration, Typing Proficiency

Industry

Logistics;Transportation;Supply Chain and Storage

Description

About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com Job Description Key Responsibilities Enter and maintain operational data accurately in accordance with Standard Operating Procedures (SOPs). Monitor and update milestone tracking across multiple countries to ensure timely operational visibility. Respond promptly to customer and internal queries (via email and Teams chat), providing accurate and relevant information. Record and validate operational details (e.g., cargo information) to support smooth workflows and compliance requirements. Review and verify completed work to ensure accuracy, consistency, and adherence to quality standards. Communicate proactively with country operations and internal teams, providing updates and resolving inquiries in a professional manner. Safeguard sensitive customer and company information, ensuring confidentiality at all times. Collaborate with team members to identify, recommend, and implement process improvements as part of the Continuous Improvement initiative. Requirements Diploma/Degree in Logistics, Supply Chain, Business, or a related field (preferred). Strong attention to detail with excellent data accuracy skills. Good communication skills, both written and verbal, with the ability to handle customer and internal interactions professionally. Proficiency in Microsoft Office Suite (Excel, Outlook, Teams). Ability and willingness to work on 4-week rotational shifts within Day & Night Shifts. Night Shift (11:00 PM – 8:00 AM) / Day Shift (8.00 AM - 5.00 PM) Able to work on weekends permanently (Off days will be Thursday & Friday) Flexibility to support operations on public holidays when required. Typing proficiency: minimum 30–40 words per minute with 95%+ accuracy. Prior experience in logistics, operations, or milestone tracking will be an added advantage. What moves you? At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further. Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up. At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities. To find out more about us visit www.careers.tollgroup.com You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical. We're on a mission to help move the businesses that move the world. With over 130 years' experience, Toll Group, proudly part of Japan Post, operates an extensive global logistics network, covering road, air, sea and rail across 500 locations in more than 27 countries. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow through curiosity, with industry-leading training, alongside talented experts. Play a vital role to deliver what matters while taking on diverse challenges and new responsibilities to move you, our customers and our world further. Visit https://www.careers.tollgroup.com to learn more. Register to sign up for personalised job alerts and stay informed about the latest job opportunities tailored to your preferences.

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Responsibilities

The Customer Service Representative will enter and maintain operational data accurately, monitor milestone tracking, and respond to customer queries. They will also communicate with internal teams and safeguard sensitive information.