APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

WELLS FARGO RECRUITMENT AND HIRING REQUIREMENTS:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process

Required Qualifications:

• 2+ years of experience in Customer Service, Financial Services or Contact Center, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educatio

Desired Qualifications:

• De-escalation of issues
• Leadership experience including training, mentoring, coaching
• Project Management experience
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Service focus mentality with the ability to actively listen, elicit information, comprehend customer/dealer issues/needs, and recommend solutions
• Ability to interact effectively with internal and external partners and clients/customers
• Excellent verbal, written, and interpersonal communication skills
• Sound attention to detail and accuracy skills
• Effective organizational, multi-tasking, and prioritizing skills
• Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skill

Wells Fargo is seeking a Customer Service Specialist in Customer Care as a part of Commercial Banking Operations Division. Learn more about our career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Participate in moderately complex support services in account management, operations, documentation, customer service and technical support
• Identify opportunities for process improvement within the customer support functional area
• Review basic or tactical routine technical issues or challenges that require research and evaluation, applications or services, product conversions, and new product development
• Present recommendations for resolving moderate to complex situations and exercise independent judgment while developing understanding of internal and external customer needs
• Provide information to customer service colleagues, relationship managers, internal partners and stakeholders, and customers to resolve customer issues
• Serve as the first point of customer contact in providing support for routine technical questions and issues

Required Qualifications:

• 2+ years of experience in Customer Service, Financial Services or Contact Center, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• De-escalation of issues
• Leadership experience including training, mentoring, coaching
• Project Management experience
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Service focus mentality with the ability to actively listen, elicit information, comprehend customer/dealer issues/needs, and recommend solutions
• Ability to interact effectively with internal and external partners and clients/customers
• Excellent verbal, written, and interpersonal communication skills
• Sound attention to detail and accuracy skills
• Effective organizational, multi-tasking, and prioritizing skills
• Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills