Customer Service Representative at Wesco

Mount Waverley, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

01 Jul, 26

Salary

0.0

Posted On

02 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Communication Skills, Attention to Detail, Time Management, Microsoft Office, ERP Systems, Relationship Skills, IT Knowledge, Security Technology

Industry

Wholesale

Description

Customer Service - Security Branch We’re looking for a customer‑focused and motivated Counter Sales / Customer Service Representative to join our branch team in Mount Waverley. This is a frontline, fast‑paced role ideal for someone who takes pride in delivering outstanding service and is eager to build their knowledge across security technologies and solutions. The Trade Counter is a proven entry point for many of our successful leaders. It provides an opportunity to gain hands‑on exposure across every part of our sales operation - processes, products, systems, customers and suppliers - creating a strong foundation for progression into sales, operations, technical, and future leadership roles. Why This Role Matters As the first point of contact for many of our customers, you play a crucial role in shaping their experience with Wesco Anixter. You’ll support daily branch operations, help customers with product and order enquiries and collaborate with sales, operations, and supply chain teams to ensure a seamless customer journey. What You’ll Do * Serve customers at the trade counter, via phone, and email * Processing sales orders (via emailed purchase orders, counter and phone) * Respond to product, pricing, order, and account enquiries * Prepare accurate quotes aligned to customer needs * Coordinating with operations, purchasing, and accounts teams * Manage returns, backorders, and stock availability requests * Support showroom presentation and branch processes as needed What You Bring * Experience in sales or customer service, ideally in a distribution environment * Proficiency with Microsoft Office and familiarity with ERP systems * Excellent verbal and written communication skills * Strong phone manner and customer relationship skills * Interest in IT or security technology (CCTV, access control, alarms) * Strong attention to detail and good time‑management skills * Ability to learn quickly and work in a dynamic environment What We Offer * Career stability and growth within a transformative global organisation * Supportive team environment in a fresh new branch * Opportunities to embed yourself in an exciting, fast‑evolving industry * Employee Assistance and Referral Programs * A point for succession within the organisation, providing pathways into sales, operations, technical roles, and future lead opportunities * Employee programs, learning pathways, and real progression opportunities About Wesco Anixter We build, connect, power, and protect the world. Wesco Anixter represents the international go‑to‑market brand of Wesco, enabling us to combine the scale and resources of a global company with strong local knowledge and in‑country expertise. In Australia, we operate security branches across 10 locations, featuring showrooms, trade counters and warehouse facilities that enable us to be a leading distributor of security equipment. We employ over 170 staff and partner with the world’s top brands to deliver security technology solutions across access control, CCTV, alarms, monitoring, and systems integration. Across ANZ, our footprint spans commercial sales and services for security, networking, datacom and telecom product solutions, as well as a manufacturer of unified video, access and security systems. This role sits within Wesco Anixter Security Branches (previously Central Security Distribution). At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on. Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits [https://www.wesco.com/us/en/our-company/careers/work-at-wesco.html#benefits] and active community engagement, we create an environment where every team member has the opportunity to thrive. Learn more about Working at Wesco here [https://www.wesco.com/us/en/our-company/careers/work-at-wesco.html] and apply online today! Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company. Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer. Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. This posting is for a current, active vacancy intended for immediate hire.

Responsibilities

As a Customer Service Representative, you will serve customers at the trade counter, via phone, and email, processing sales orders and responding to inquiries. You will also collaborate with various teams to ensure a seamless customer journey.