Customer Service Representative - West Palm Beach, FL at Waste Pro USA

West Palm Beach, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Aug, 26

Salary

0.0

Posted On

25 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Inbound Call Handling, Problem Solving, Multitasking, Microsoft Office, Data Entry, Account Management, Conflict Resolution, Verbal Communication, Written Communication, Analytical Communication, Organizational Skills, Customer Retention, Time Management, Professionalism, Typing

Industry

Utilities

Description

CUSTOMER SERVICE REPRESENTATIVE - WASTE PRO - WEST PALM BEACH, FL Are you a people person who thrives in a fast-paced environment? Do you love solving problems, helping customers, and being part of a winning team? Join Waste Pro and build a career with a company that values teamwork, growth, and exceptional service. What You’ll Do: As a Customer Service Representative, you’ll be the voice of Waste Pro, helping residential and commercial customers with service needs, account support, billing questions, and solutions that make a difference. You’ll handle inbound calls, retain customers through outstanding service, and work closely with Operations, Sales, and Billing to create a seamless customer experience. Key Responsibilities: • Answer high-volume inbound calls with professionalism and positivity • Assist customers with service requests, account updates, and issue resolution • Provide quotes and set up new customer accounts • Retain customers by offering solutions and alternatives to cancellations • Identify opportunities to recommend additional products and services • Communicate effectively with internal teams to resolve concerns quickly • Maintain accurate customer records using company systems • Meet performance goals for response time, productivity, and service quality What We’re Looking For: • Strong communication and customer service skills • Ability to multitask in a fast-paced call center environment • Positive attitude and problem-solving mindset • Comfortable handling approximately 100 inbound calls daily • Team player with a desire to grow and learn across departments • Basic computer and data entry skills Why Join Waste Pro? • Competitive pay with opportunities for career growth and advancement • Comprehensive medical, dental, and vision insurance • Paid time off and sick time • 401(k) retirement plan with company match • Supportive team-oriented work environment • Stable, growing company with long-term career potential • Employee assistance programs and wellness resources Work Environment: Professional office setting in beautiful West Palm Beach, FL. If you’re ready to bring energy, professionalism, and customer-first service to a growing company, apply today and become part of the Waste Pro team! Qualifications QUALIFICATIONS: • Ability to manage a high volume of inbound calls with professionalism, efficiency, and strong customer service skills • Excellent verbal, written, and analytical communication abilities • Proficient in Microsoft Office with strong computer and typing skills • Strong multitasking and organizational abilities in a fast-paced environment • Ability to remain calm under pressure while treating customers and team members with professionalism and respect • Skilled in identifying issues, problem-solving, and providing timely resolutions • Ability to prioritize tasks and effectively manage daily work activities • Capable of working independently and collaboratively to exceed call center performance standards • Strong team-oriented mindset with the ability to balance individual responsibilities while contributing to a positive work environment • Adaptable and flexible in handling changing priorities, challenging customer interactions, and service-related situations with professionalism and urgency SPECIAL CONSIDERATIONS / PHYSICAL REQUIREMENTS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. • Frequent use of fine motor skills and finger dexterity, including keyboarding and computer operation, throughout most of the workday • Position primarily involves sedentary to light office work • Occasional lifting, carrying, pushing, or pulling of light materials weighing up to 25 pounds may be required

Responsibilities

Act as the primary point of contact for residential and commercial customers by handling high-volume inbound calls regarding service needs and billing. Collaborate with internal operations, sales, and billing teams to resolve issues and retain customers through effective solutions.