Customer Service Representative at Western Bay of Plenty District Council

Ōmokoroa, Bay of Plenty, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

28 Aug, 26

Salary

0.0

Posted On

30 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Microsoft Office, Document Management, Empathy, Professionalism, Attention To Detail, Teamwork, Autonomy, Initiative

Industry

Government Administration

Description

Come and make a difference with us At Western Bay of Plenty District Council, everything we do is about making the everyday better — and helping our communities thrive, now and into the future. Western Bay is a District undergoing significant growth and transformation. From planning for future communities to delivering the infrastructure that supports them, we’re focused on getting the fundamentals right — and preparing for what comes next. We’re also focused on our people. At Western Bay, we believe in investing in and empowering our teams to grow, lead, and achieve their goals. Because when our people thrive, our communities do too. If you're motivated by making the everyday better, helping people thrive, and leaving things better than you found them — we’d love to hear from you. The opportunity This is a six-month part-time opportunity to join a small but busy team at the Ōmokoroa Library and Service Centre. You will be committed to delivering exceptional customer services and love working with people. This role will be worked from Wednesday to Friday, 8.00am to 5.00pm and Saturday 8.45am - 12.15pm. Saturday shifts are mainly based at our Katikati Library and Service Centre, and occasionally at Ōmokoroa Library and Service Centre. To set you up for success, you’ll have Genuine customer focus. A positive 'can do' attitude, and thrive in varied situations. A readiness to walk in our customers shoes and take the customer journey. Genuine empathy and respond to customers with patience, understanding, and respect. The aptitude to work cooperatively within a team, and yet autonomously. Plenty of common sense and initiative. Demonstrates the ability to maintain professionalism and impartiality when engaging with the community. Competency in the use of Microsoft products and document management. A high level of accuracy and an eye for detail. A current full driver's licence. What we offer Five weeks annual leave (pro rata) Learning and development opportunities Access to wellbeing resources and workplace support Free onsite parking Applicants for this position should have NZ residency or a valid NZ work permit. Want to know who the Western Bay of Plenty District Council is? It's simple. We’re a Council of real people, just like you – and we’re here to make a real difference. Whether it’s reuniting dog owners with their lost pups, asking communities what they think of policies, responding to community emergencies, or designing playgrounds – we’re part of everyday life.In fact we provide nearly 40 services! We work hard every day to make this a great place to live for all. For our whenua. For our communities. For our people.

Responsibilities

Deliver exceptional customer service at the Omokoroa and Katikati Library and Service Centres. Engage with the community professionally while managing administrative tasks and document management.