Customer Service Representative at Western Bay of Plenty District Council

Tauranga, Bay of Plenty, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

27 Sep, 26

Salary

0.0

Posted On

29 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Contact Centre Operations, Microsoft Office, Document Management, Data Entry, Empathy, Teamwork, Time Management, Attention To Detail, Communication Skills

Industry

Government Administration

Description

Come and make a difference with us At Western Bay of Plenty District Council, everything we do is about making the everyday better — and helping our communities thrive, now and into the future. Western Bay is a District undergoing significant growth and transformation. From planning for future communities to delivering the infrastructure that supports them, we're focused on getting the fundamentals right — and preparing for what comes next. We're also focused on our people. At Western Bay, we believe in investing in and empowering our teams to grow, lead, and achieve their goals. Because when our people thrive, our communities do too. If you're motivated by making the everyday better, helping people thrive, and leaving things better than you found them — we'd love to hear from you. The opportunity We're looking for two friendly and reliable Customer Service Representatives to join our busy team at the Barkes Corner Customer Service Team. Both positions are fixed term full-time, one position is due to end on 30 April 2027, and the other position is due to end 21 May 2027. You will be committed to delivering exceptional customer services and love working with people. To set you up for success, you'll have Real enthusiasm for, and experience in, Contact Centre work Genuine customer focus A positive 'can do' attitude, and thrive in varied situations A readiness to walk in our customers shoes and take the customer journey Genuine empathy The aptitude to work cooperatively within a team, and yet autonomously Plenty of common sense and initiative Competency in the use of Microsoft products and document management A task and process driven mindset A high level of accuracy, a keen eye for detail with words and numbers, and be adept at data entry A current full driver's licence What we offer Five weeks annual leave (pro rata) Sick leave on commencement of employment Learning and development opportunities Access to wellbeing resources and workplace support Free onsite parking Applicants for this position should have NZ residency or a valid NZ work permit. For further information please Customer Services on 0800 926 732 and ask for either Helen Elyashiv or Jasmine Aplin. Want to know who the Western Bay of Plenty District Council is? It's simple. We’re a Council of real people, just like you – and we’re here to make a real difference. Whether it’s reuniting dog owners with their lost pups, asking communities what they think of policies, responding to community emergencies, or designing playgrounds – we’re part of everyday life.In fact we provide nearly 40 services! We work hard every day to make this a great place to live for all. For our whenua. For our communities. For our people.

Responsibilities

Deliver exceptional customer service and support to the community at the Barkes Corner Customer Service Team. Handle varied customer journeys and administrative tasks to help the community thrive.