We’re looking for a Customer Service Advisor to join our busy Norwich-based Contact Centre team. If you have a passion for photography and enjoy helping people, this is a great opportunity to combine both in a customer-focused role.
Working Hours

This is a part-time role (22 hours per week) with fixed weekend shifts:

• Friday: 9 a.m.–5:30 p.m. or 9:30 a.m.–6 p.m.
• Saturday: 9 a.m.–5 p.m.
• Sunday: 10 a.m.–4 p.m.

This schedule is ideal if you’re looking for regular, consistent hours at the end of the week.

What you’ll be doing

• Handling incoming calls about customer service, sales, trade-ins, and technical queries.
• Responding to customer queries via live chat, email, and social media.
• Giving product advice and photography-related guidance.
• Taking orders, arranging deliveries, and processing payments securely.
• Coordinating with carriers to resolve delivery issues.
• Managing customer returns, refunds, and replacements.
• Proactively informing customers about new products and promotions.
• Working closely with your team to achieve targets.

What you’ll need

• An interest in and knowledge of photography/videography.
• Strong written and verbal communication skills.
• Attention to detail and accuracy in processing.
• Team-player mindset.
• Previous contact centre or customer service experience is a plus.

What we’ll offer you

• Monthly bonus scheme
• Additional paid leave for moving house or volunteering.
• Extra holiday for length of service.
• Enhanced maternity and paternity leave.
• Staff discount, cycle-to-work scheme, pension, and retail discounts.
• Life and critical illness cover.
• Access to the latest technology and imaging products.
• A supportive, knowledgeable, and friendly team.

Job Types: Part-time, Permanent
Pay: £12.21 per hour
Expected hours: 22 per week

Application question(s):

• Do you have a basic knowledge or interest in photography and photographic equipment?
• Are you available to work every Friday, Saturday, and Sunday?

Experience:

• Customer service: 1 year (preferred)

Work Location: In person
Reference ID: CSR64

This is a part-time role (22 hours per week) with fixed weekend shifts:

• Friday: 9 a.m.–5:30 p.m. or 9:30 a.m.–6 p.m.
• Saturday: 9 a.m.–5 p.m.
• Sunday: 10 a.m.–4 p.m

What you’ll be doing

• Handling incoming calls about customer service, sales, trade-ins, and technical queries.
• Responding to customer queries via live chat, email, and social media.
• Giving product advice and photography-related guidance.
• Taking orders, arranging deliveries, and processing payments securely.
• Coordinating with carriers to resolve delivery issues.
• Managing customer returns, refunds, and replacements.
• Proactively informing customers about new products and promotions.
• Working closely with your team to achieve targets