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Customer Service Representative at White Fox Boutique
Sydney, New South Wales, Australia -
Full Time

Start Date

Immediate

Expiry Date

17 Feb, 26

Salary

0.0

Posted On

19 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Communication Skills, Organisational Skills, Multi-tasking, Attention To Detail, Strong Grammar Skills, Computer Skills, Fashion Industry Knowledge

Industry

Retail

Description
White Fox is a globally recognised fashion brand loved by babes and celebs worldwide. Established in 2013 and based in Sydney, Australia, White Fox has quickly become the go-to online fashion destination and is continuing to take over wardrobes everywhere. We are looking for a full-time Customer Service Representative who has exceptional communication skills and a passion for the fashion industry to join our team located at our Rosebery office. Main Responsibilities Communicating with customers & ensuring customer satisfaction on emails & live-chat Handle customer queries professionally, provide knowledgeable solutions and follow up as required Ensuring customer profiles & communication is documented Working with the returns team on processing returns & faulty replacements Assisting with warehouse duties and stock management Provide backup and support to other Customer Service team members as/when requested Previous customer service experience (either online or in-store) Strong organisational skills, ability to multi-task & show initiative Experience in a fast paced working environment Excellent communication skills Excellent attention to detail Strong grammar skills Comprehensive computer skills with an iMAC Generous monthly clothing allowance + ongoing discounts Fun events throughout the year Exciting career opportunities Full Access to our in office White Fox Active Gym Kitchen stocked with goods and treats EAP available for all employees Working with one of Australia's fastest growing fashion companies
Responsibilities
The Customer Service Representative will communicate with customers to ensure satisfaction via emails and live chat, handle queries professionally, and assist with returns and stock management. They will also document customer interactions and provide support to team members as needed.