Customer Service Representative - Wholesale Apparel at Edgemine Inc

Los Angeles, California, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Jul, 26

Salary

23.0

Posted On

05 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Order management, Logistics, Problem-solving, Communication, Attention to detail, Data entry, Conflict resolution, Time management, Professionalism, Organization, Interpersonal skills

Industry

Retail Apparel and Fashion

Description

About Edgemine Edgemine is a leading women’s fashion company based in Los Angeles, designing and manufacturing contemporary apparel for major retailers and brands. With a global production network and multiple brands, including Blu Pepper, Moon River, and J.O.A., under our umbrella, we operate at the intersection of creativity and operational excellence. Role Overview We are looking for a resourceful and solution-oriented Customer Service Support Representative to join our team in Los Angeles.You will balance high-level people skills with the organizational follow-through required to manage orders and logistics. If you take pride in owning a problem from the moment it arrives until it is fully resolved, we want to meet you. This role is 100% in-office in Los Angeles, CA. Key Responsibilities Act as the primary point of contact for customer inquiries across email, phone, and messaging to ensure every concern is addressed with a clear and professional resolution. Manage the lifecycle of an order by securing shipping approvals, processing returns, and resolving discrepancies to keep operations moving smoothly. Serve as a bridge between customers and internal teams like Sales, Ops, and Logistics to gather information and solve complex issues. Maintain precise records of customer interactions and order statuses within internal systems to ensure all data is up-to-date and reliable. Take full ownership of customer issues from start to finish rather than passing tasks off to other departments. Proactively identify workflow efficiencies and suggest improvements to the order management process. Qualifications A proven ability to take full responsibility for tasks and treat every customer issue as if it were your own to solve. Strong verbal and written skills with the ability to stay calm and professional even when de-escalating high-pressure situations. Natural problem-solving skills with the agility to think on your feet and propose creative solutions. High level of organization and attention to detail, specifically when managing order data and tracking numbers. Comfort working in a fast-paced environment where priorities can shift quickly between different brands and retail partners. Benefits Wellness: PPO health insurance (medical, dental, vision), covered 75% by Edgemine. Life Insurance covered 100% by Edgemine. Financial Well-Being: 401(k) plan with 100% company match up to 4%. Convenience: Daily lunch meals provided. Time Off: Paid vacation, holidays, and sick days. Culture: holiday parties, sample sales, and team-building events. Alternative Schedule: M-T from 8:30AM-6PM, and half-days on Fridays. Location Los Angeles, California Department Sales Employment Type Full-Time Minimum Experience Entry-level Compensation $18-$23 hourly (depending on experience) depending on experience

Responsibilities

The representative will act as the primary point of contact for customer inquiries and manage the full lifecycle of orders, including shipping and returns. They will also serve as a liaison between customers and internal departments to resolve issues and maintain accurate records.