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Customer Service Representative - WI at Verida Inc

Villa Rica, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Oct, 26

Salary

0.0

Posted On

21 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Computer Skills, Typing, Customer Service, Scheduling Software, Dispatch Software, Telecommunications Systems

Industry

Transportation Programs

Description

LOCATION:ON-SITE IN MADISON, WI POSITION CONTINGENT UPON AWARD OF CONTRACT SUMMARY: This position is responsible for ensuring that all consumers receive accurate, courteous, and professional customer service related to requests for non-emergency medical transportation services ESSENTIAL FUNCTIONS: * Assists callers efficiently and in a polite, courteous and professional manner at all times. * Conducts appropriate screening and eligibility functions. * Obtains correct information to schedule appropriate modes of transportation. * Maintains current knowledge of local operating transportation policies. * Accurately and effectively uses trip scheduling and dispatch software. * Maintains client, company and employee confidentiality. * Communicates with facilities and/or providers as necessary to assure efficient transportation services. * Coordination of urgent care and/or discharges with Trip Validation Specialist * Keeps Supervisor informed concerning scheduling and/or service delivery problems * Completes all required records and reports * Effective use of telecommunications systems REQUIRED SKILLS AND ABILITIES * Excellent communication skills * Basic computer and typing skills * Type 30 wpm * Customer service experience * Able to work in a busy environment * Able to work independently or with a team QUALIFICATION * High School graduate or equivalent

Responsibilities

Responsible for providing professional customer service and scheduling non-emergency medical transportation services. This includes screening eligibility, coordinating with providers, and maintaining accurate records using dispatch software.