Customer Service Representative - Wimbledon / Wandsworth at Ingeus UK

Wimbledon, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

14 Nov, 25

Salary

0.0

Posted On

14 Aug, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Good communication skills

Industry

Outsourcing/Offshoring

Description

501601
Wimbledon, Greater London, United Kingdom
Health
Customer Service
Full Time / Fixed Term Contract
Full Time / Permanent
Opening on: Aug 13 2025
Closing on: Aug 27 2025
The Customer Service Representative role will co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise targets, productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels.

Responsibilities

Fully manage each day’s appointment sessions.
Carry out reminder calls to customers for appointments.
Monitor session progress and backfill appointments where necessary.
Identify additional support with other sites where necessary in management of the appointment session.
Work collaboratively with other Assessment Centres, teams, Team Leaders and Health Care Practitioners to ensure cohesion within unit and work flow progression.
Welcome and greet customers on arrival whether this be Face to Face, via telephone or video link.
Arrange travel for customers who require assistance in getting to their appointment.
Provide a professional outstanding service to customers in line with Ingeus vision and values.
Assist customers with completion of forms, including expense claims.
Prepare and maintain rooms and equipment to ensure they are ready for the Health Care Practitioner and Customer.
Complete daily checks to ensure all completed assessments have been closed down and moved on to prevent a delay with the customer journey.
Work closely with the Team Performance lead to ensure the sessions run smoothly and to time.
Effectively communicate with external stakeholders such as General Practitioner surgeries, Hospitals, Interpreting services and Department of Work and Pensions.
Co-ordinate incoming and outgoing post, ensuring all files are checked to ensure they have arrived at the correct AC. Forwarding on any files to the correct AC.
Carry out stop and searches for any missing customer files.
Update records accurately using in house computer system.
Provide cover at other sites on occasion.
Maintain and order stationary, including keeping all reception leaflets and information up to date.
Prepare and distribute confidential customer documentation securely across different teams within HAAS.
Arrange and set up additional equipment for Health Care Practitioners.