Customer Service Representative at Window World of Kentuckiana

Warwick, Rhode Island, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Aug, 26

Salary

24.0

Posted On

03 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Communication skills, Phone etiquette, Data entry, Scheduling, CRM software, Conflict resolution, Inbound calling, Outbound calling, Time management, Organization, Attention to detail, Rapport building

Industry

Construction

Description

Benefits: Dental insurance Employee discounts Health insurance Training & development Join a Team That Values Your Growth and Performance Window World, the nation’s largest exterior remodeling company, is looking for a motivated and customer-focused Customer Service Representative (CSR) to join our growing team. This is more than a typical “answer the phones” role—our CSRs play a critical part in creating a first-class customer experience and helping drive the success of our business by converting inquiries into scheduled appointments. If you’re energetic, organized, and confident speaking with customers, this is a great opportunity to build a long-term career with real advancement potential. What You’ll Do Handle a high volume of inbound and outbound calls with professionalism and confidence Convert customer inquiries into scheduled in-home appointments Schedule sales, installation, and service appointments efficiently Provide clear, helpful communication to customers throughout their experience Resolve customer concerns and follow up to ensure satisfaction Accurately input and maintain customer information in our CRM system Support team operations by keeping schedules organized and up to date What We’re Looking For Strong communication skills and a confident phone presence Positive, customer-first attitude Ability to build rapport quickly and guide conversations Organized and detail-oriented, especially with data entry and scheduling Comfortable working in a fast-paced environment Previous customer service, call center, or scheduling experience is a plus Compensation & Benefits $20–$24/hour (based on experience) Performance-based bonuses (realistic total earnings $45K–$50K+) Paid time off and holidays Paid training and ongoing development Stable, full-time hours year-round Flexible scheduling options Opportunities for advancement into sales, management, and leadership roles Supportive, team-oriented work environment with company events Why Window World? At Window World, we combine high-quality products, industry-leading warranties, and exceptional customer service—all at an affordable price. Our team is the backbone of that mission. If you’re looking for a company where your performance is recognized, your growth is supported, and your work actually makes an impact—we’d love to hear from you. Apply Today If you’re ready to take the next step in your career and be part of a growing, high-performing team, apply now.

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Responsibilities

The Customer Service Representative will manage high-volume inbound and outbound calls to schedule sales, installation, and service appointments. They are also responsible for maintaining accurate customer data in the CRM system and resolving customer concerns to ensure satisfaction.