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Customer Service Representative at Wine Library

Springfield, NJ 07081, USA -

Full Time

Start Date

Immediate

Expiry Date

07 Nov, 25

Salary

20.0

Posted On

09 Aug, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Good communication skills

Industry

Outsourcing/Offshoring

Description

JOB SUMMARY

The Wine Library is looking for a detail-oriented individual to help in our customer service department!
This is an entry level position. 40 hours a week. Medical, Dental, 401K option available.

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

Answering customer phone calls and emails.
Submit customer order claims (FedEx/UPS) and keep track of all claims from start to finish.
Manage customer trouble tickets.
Troubleshoot customer issues.
Process customer order returns (should be able to lift up to 40 pounds)
Processing orders.
Enter personal customer information into databases.
Updating product information on our site.
Signing up customers to our email/text service.