THE OPPORTUNITY

QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most – home to hospital, lab to clinic.
Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.
About us: Galway is one of the brightest and most intriguing jewels of the West of Ireland . The QuidelOrtho employees based in Galway are supporting the following functions within EMEA: Customer Service, Planning, Finance ,People & Culture and Logistics Team.
About the team: Professional customer service is provided in 4 languages by a highly skilled multinational team for the whole EMEA region. Teams are divided according to country or region they are supporting. We have enthusiastic individuals striving to create positive and memorable customer experience at every touchpoint. We are here to predict, anticipate, listen, understand, effectively resolve problems but mainly to contribute to saving lives of the patients.
Do you enjoy communication with people in different languages and do you have a positive problem-solving approach? Would you like to have an impact on saving people’s lives? If so, then you are definitely the right person for this role!

WHAT YOU’LL BE DOING IN YOUR NEW ROLE:

• Customer order management, working with both internal QuidelOrtho contacts and external customers to ensure fulfillment of all order elements, for on-time delivery.
• Supporting customers across countries - mainly in France, UK, BeNeLux, Nordics,…
• Receiving, managing and resolving customer enquiries concerning orders, product availability, delivery, transportation and other general information.
• Communication via email or phone calls (average 5 calls a day).
• Ensure technical and other enquiries etc. are appropriately redirected and followed-up.
• Customer complaints handling, monitoring and follow-up.
• Providing support to Customer Services Team colleagues (cross functional cooperation, Supply Chain Team, Sales, Finance, Marketing).
• Supporting activities, archiving, reporting, maintenance of customer data in QuidelOrtho database.

THIS IS A FIXED TERM ROLE WITH A 1-YEAR CONTRACT BASED IN GALWAY, IRELAND.

This position is not currently eligible for visa / work permit sponsorship.