Customer Service Representative with Italian & Portuguese (Part-Time Aftern at CPM International

Barcelona, Catalonia, Spain -

Full Time

Start Date

Immediate

Expiry Date

29 Dec, 25

Salary

11600.0

Posted On

30 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency In Italian, Fluency In Portuguese, Advanced English Proficiency, Customer Service Enthusiast, Empathetic Communication, Strong Administrative Skills, Proactive Problem-Solver

Industry

Outsourcing and Offshoring Consulting

Description

Our Client New Balance: Born to Move - New Balance believes in the power of movement and is dedicated to creating innovative products that seamlessly blend function and fashion, performance and style. As a global team member, you'll play a vital role in sharing these values with customers worldwide. We are seeking exceptional individuals to join our team. Immerse yourself in the New Balance brand and deliver a world-class customer experience. What’s your Mission? Collaborate effectively: Work collaboratively with consumers to address product information requests and resolve inquiries skilfully and professionally. Customer-centric approach: Empathize with customer needs, analyse their issues, and provide personalized solutions. Omnichannel support: Deliver seamless customer service across multiple channels, including phone, email, chat, and social media. Product expertise: Develop a deep understanding of our client's products and services. Become a New Balance expert: Gain in-depth knowledge of the New Balance brand and its offerings. Brand advocacy: Embody our company values and act as a brand ambassador in all interactions. Your Experience, Our Future Fluency in Italian: Demonstrated by exceptional grammar and spelling. Fluency in Portuguese: Demonstrated by exceptional grammar and spelling. Advanced English Proficiency: Excellent written and spoken English communication. Customer Service Enthusiast: Possess a genuine passion for delivering exceptional customer service. Empathetic Communication: Ability to handle sensitive calls with empathy and understanding. Strong Administrative Skills: Meticulous attention to detail and strong administrative skills. Proactive Problem-Solver: A professional outlook and proactive approach to problem resolution. Your Benefits Package Start Date: November 2025 Hours: 25 hours/week Work Schedule: Monday to Friday from 3:00 Pm to 8:00 pm Salary: €11.600 gross per year Holidays: 24 working holidays (pro-rata) Work Model: Hybrid (6 days per month at the office) Training: 8 days of office based training from Monday to Friday from 10:00 am to 7:00 pm Office Location: Barcelona (La Sagrera) Additional Perks: Career Growth: Ongoing training and development Well-being Support: Confidential counselling and resources Perks & Discounts: Exclusive offers and rewards. Health Benefits: Discounted health insurance. Skill Development: LinkedIn learning and certifications.

Responsibilities

Collaborate effectively with consumers to address product information requests and resolve inquiries. Deliver seamless customer service across multiple channels, including phone, email, chat, and social media.