Your tasks:

• Taking on customer service tasks for an assigned customer base and working as part of a team to ensure a high level of customer satisfaction.
• Receiving and processing all types of customer orders, including complex and/or export orders. This means being responsible for handling inquiries and orders from start to finish.
• They are the interface to important external customers, dealers, potential customers and other internal functions within the company.
• They find it easy to proactively collaborate with customers to inform them about delayed orders due to product availability or transport problems.
• You will be responsible for managing the consignment warehouse: replenishing consignment stock, inventory management, invoicing, counting, and reconciliation.
• Your responsibilities include handling customer complaints and returns in accordance with the complaint management process and return conditions (credit notes, etc.).
• They conduct quality controls and then implement corrective measures accordingly.
• Monitoring open orders to ensure that deliveries arrive at the customer's location on time as agreed is also part of your responsibilities.