Customer Service Representative at Wolverine Industries

Decatur, Alabama, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Apr, 26

Salary

0.0

Posted On

09 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Product Knowledge, Quality Focus, Documentation Skills, Resolving Conflict, Multitask, Patience, Negotiation, Positive Attitude, Attention to Detail, Problem Solving, Organizational Skills, Adaptability, Computer Skills

Industry

mining

Description

Description Manage Customer Accounts Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; and explaining the best solution to solve the problem; following up to ensure resolution Collecting customer information and analyzing customer needs Contribute to team effort by accomplishing related results as needed Manage large amounts of incoming calls/emails Build sustainable relationships of trust through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Go the extra mile to engage customers Act as the company gatekeeper Work with Customer Service Manager to ensure proper customer service is being delivered Resolve customer complaints via phone, email, mail or social media Other duties as assigned. Requirements Excellent communication and presentation skills Ability to multi-task, prioritize and manage time effectively in a stressful environment High school diploma or equivalent; college degree preferred Customer service representative top skills & proficiencies: Customer Service Product Knowledge Quality Focus Market Knowledge Documentation Skills Resolving Conflict Multitask Patience Negotiation Positive Attitude Attention to Detail People Oriented Problem Solving Organizational Skills Adaptability Ability to Work Under Pressure Computer Skills Skills & Education: Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. instructions and pre-established guidelines to perform the functions of the job. The target is to ensure excellent service standards and maintain high customer satisfaction. Good communication skills Essential Physical Functions: When required, the ability to work on the production floor with exposure to dust, fumes, odors, loud noise, and varying temperatures. Must be able to lift 25 pounds at times. Prolonged periods of sitting at a desk and working on a computer. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, age, gender identity or sexual orientation, creed, sex, disability, marital status, citizenship status, protected veteran status or any other characteristic protected by law.

Responsibilities

The Customer Service Representative manages customer accounts, resolves product or service problems, and builds sustainable relationships with customers. They also handle a large volume of incoming calls and emails while ensuring proper customer service is delivered.