JOB OVERVIEW

We are seeking dedicated and enthusiastic customer service representatives to join our Calgary-based team. The ideal candidate will have excellent interpersonal and communication skills, a proven track record in telephone customer service, and knowledge in sewing, which is a bonus. You will be the friendly voice of the company, assisting customers with their inquiries, providing product knowledge, and ensuring a positive experience with our brand.

REQUIREMENTS

• Experience: minimum of 3 years in telephone customer service
• Sewing knowledge (bonus): familiarity with sewing and thread applications (e.g. quilting, embroidery, garment construction etc).
• Language skills: Fluency in English; French language skills are a strong asset.
• Technical skills: experience with CRM software for managing customer relationships.
• Interpersonal skills: Excellent communication and salesmanship with a customer-first mindset.
• Team Spirit: A collaborative attitude and eagerness to contribute to a supportive team environment

• Plan and schedule calls to offer top-notch customer attendance and retention
• Familiarize and provide detailed information about the company’s products, including product recommendations for various applications and projects
• Collaborate with the inside sales team to pass on specific interests and inquiries, leading to a sale
• Maintain accurate records of customer interactions using CRM software