REQUIRED SKILLS

• Excellent communication (spoken and written), interpersonal and organizational skills
• Computer skills
• Microsoft Office including basic Word, Excel and internet usage
• Able to use several computer programs at once
• Able to handle calls, emails, web chats and written questions with training

ELIGIBILITY REQUIREMENTS

• High school diploma or equivalent
• One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
• Able to work Monday to Friday, 8 a.m. to 6 p.m. Eastern time (may change based on business needs)
• Must be able to stick to the schedule reliably

REMOTE WORK REQUIREMENTS

• Michigan resident
• High-speed internet access at home that you are able to connect to via Ethernet or landline
• Secluded and distraction-free work environment

THE REMOTE EXPERIENCE

Wondering what it’s like to work for Morley from home? Check out this video to get a glimpse of a remote associate’s typical day and how their home office setup helps them stay focused.
(direct link to video: https://mrly.info/h4b)
Why Morley?:
The value of your employment is more than your paycheck. It’s the combination of competitive pay, health benefits and other benefits Morley provides – your total compensation package.

ROLE: FULL TIME | REMOTE – MICHIGAN RESIDENTS

Do you enjoy working with people? Would you like to work M-F from the comfort of your home? This could be an interesting new opportunity for you!

Tasks:

• Research and respond to customer questions on dental, vision, life and disability benefits using our systems and information sources
• Help customers, groups and providers over the phone and in writing, using clear, polite language and appropriate grammar / punctuation
• Follow quality standards when handling communications
• Check subscriber plans to determine their benefits
• Gather, organize, manage and record claims, messages and other documents
• Perform other tasks as needed to support the team
• Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitud