Customer Service Representative Workplace Pensions at LegalAndGeneral

Cardiff, Wales, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

19 Jan, 26

Salary

24525.0

Posted On

21 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Administration Skills, MS Office, Collaboration, Problem Solving, Empathy, Attention to Detail

Industry

Financial Services

Description

APPLY HERE We’re recruiting for Customer Service Representatives to join our Workplace Pensions team, with a starting salary of £23,750-£24,525 depending on experience. This is a hybrid role where you’ll work 3 days from home and 2 days in our Cardiff office, Monday-Friday 9am-5pm, some of our roles may also be more flexible with working hours for example, 8.30am - 4.30pm. Please use the below link to apply: https://smrtr.io/pBQVp Our teams are made up of professionals from different backgrounds including call centre, retail, hospitality, and sales. What you'll be doing: The tasks are varied, meaning you’ll be talking to colleagues and customers regularly. It’s important to note that this role is a hybrid role which will involve administrative or processing work and you will be talking to customers on the phone too Dealing with all correspondence from our internal and external customers, keeping them up to date on progress to ensure next stages are understood Maintaining scheme data, administering, and updating individual customer and client records Collaborating with other team members to ensure that customer enquiries and issues are resolved quickly and efficiently For our most vulnerable customers, you’ll ensure you consider their circumstances and needs and take additional steps to support them through their interactions with Legal & General What we're looking for: The skills below are important to us. Rest be assured, we will show you the L&G way. You’ll be in our full-time office-based induction for a couple of weeks so, you’ll have the tools you need before you start helping our customers and clients People who love helping people! People who are straightforward, ambitious, authentic, collaborative, and purposeful Strong communication and administration skills and passion to support customers, whatever their personal circumstances Confidence in using a desktop or laptop and experienced in using MS Office Here’s what our colleagues said about working for Legal and General: "It’s great to be around people who are different to you. Our team really embraces diversity and ensures everyone feels they belong.” “I fell in love with the job and my colleagues – and now I can’t imagine working anywhere else.” “I’d heard L&G was amazing at supporting people’s career aspirations – and my experience here so far has shown that it’s true.” Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer: The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes Generous pension contribution Life assurance Private medical insurance (permanent employees only) At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday Competitive family leave Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice There are the many discounts we offer – both for our own products and at a range of high street stores and online In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart APPLY HERE

Responsibilities

You will be responsible for handling correspondence from internal and external customers, maintaining scheme data, and collaborating with team members to resolve customer inquiries. Additionally, you will support vulnerable customers by considering their circumstances during interactions.