Customer Service Representative

at  Xylem

Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world’s most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

1. FORMAL EDUCATION:

Required:

• High school diploma or equivalent plus 2 years of applicable work experience in customer support (with phone or customer facing) OR Bachelor’s degree with demonstrated capability in comparable work environment

Preferred:

2. KNOWLEDGE & EXPERIENCE:

Required:

• Excellent written and verbal communication skills utilizing multiple channels.
• Strong analytical problem solving and decision-making skills
• Ability to handle difficult or sensitive situations
• Excellent time management and organizational skills
• Working knowledge of Products/Services
• Demonstrated understanding of Customer Success
• Collaboration Skillsets to enable support to peers as necessary

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of diversity, equity and inclusion in driving innovation and allowing us to compete more effectively around the world

• Responds promptly to customer inquiries through various channels.
• Recognizes sense of urgency and prioritizes orders and requests accordingly
• Primarily responsible for the processing a higher volume of incoming and outgoing calls for internal & external customers
• Collaborates with appropriate intercompany resources
• Inputs and/or modifies service order requests based on customer need and provides customer confirmation
• Follows clearly documented departmental standard operating procedures
• Process customer payments and provide proof of payment to customer
• Provide customer invoices on demand
• Generate and deliver customer specific “service” reports via SAP as requested
• Perform tasks in accordance with the standard work document and performance metrics for that given process
• Support Customer Service Rep I’s to solve advanced problems and escalations that pertain to their focus