ESSENTIAL REQUIREMENTS:

• Well organised, self-motivated and efficient;
• Friendly, positive attitude and polite;
• A working knowledge of computer packages, including word and excel; and
• Able to deal with difficult clients/customers.
• Previous customer service experience

DESIRABLE REQUIREMENTS:

• Multilingual
  Join YPP and experience a role that goes beyond sales. Be part of a team that prioritizes outstanding customer service, building relationships, and creating a welcoming home for tenants from all walks of life.
  Job Types: Part-time, Temporary, Fixed term contract
  Contract length: 4 months
  Pay: £24,603.00 per year

Benefits:

• Company events
• Company pension
• Gym membership

Education:

• GCSE or equivalent (preferred)

Experience:

• customer service: 1 year (preferred)

Work Location: In perso

ABOUT THE ROLE:

Discover the YPP Difference: We stand out from other lettings agencies by placing a strong emphasis on exceptional customer service and building meaningful relationships with our diverse tenants from around the world who are searching for their perfect home.
As our Customer Service Representative, you will be the welcoming face of YPP, serving as the first point of contact for tenants, investors, contractors, and visitors. Your role is vital in ensuring the smooth daily operations of our business.
Working closely with our experienced Community Manager, Lettings Managers, Maintenance and Marketing teams, as well as our dedicated Lettings Consultants, you will enjoy a collaborative work environment where everyone plays a crucial part in our success.

DAILY DUTIES INCLUDE:

• Meeting and greeting tenants and other visitors to ensure all receive a warm welcome
• Answering and forwarding phone calls;
• Liaising with the Lettings, Marketing, Maintenance (including cleaners) and Management teams for smooth management and running of the building;
• Assisting with initial issues and queries raised by current tenants to ensure they are dealt with efficiently and directed to the responsible team members;
• Daily walk around of the building communal spaces;
• Building safety/ compliance checks;
• Keeping the building entrance, office and communal areas clean, tidy and fully stocked (if required);
• Reporting of communal maintenance issues;
• Assisting in organising and participating in events
• Help with delivery and setup of Grab & Go breakfast
• Handling confidential information, including tenancy agreements and copies of personal identification documents;
• Conduct Mid-term/ end of tenancy inspections; and
• General administrative duties where required.