Description:
The Customer Service Representative will interact with and support the Company’s customers and Technical Sales Representatives.

REQUIRED SKILLS/ABILITIES:

• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.
• Proficient in Microsoft Office suite or related software.
• Technical math and mechanical skills preferred.

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent required.
• Bachelor’s degree preferred.
• Customer service experience preferred.
• Experience reading blueprints preferred.
• Experience in the rubber, seal, or gasket industry preferred.

PHYSICAL REQUIREMENTS:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Occasional assistance in the warehouse and pulling specific customer orders, which may include lifting up to 50 pounds, and periods of bending, walking and standing.

• Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
• Collects and enters orders for new or additional products.
• Assists the Technical Sales Representative with price negotiation and contract review.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned Technical Sales Representative or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Monitor inventory levels for specific customer products.
• Project management in conjunction with Technical Sales Representative.
• Performs other related duties as assigned.
  Requirements: