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Customer Service Representative at ZM Trucks
Fontana, California, United States -
Full Time

Start Date

Immediate

Expiry Date

16 Jul, 26

Salary

0.0

Posted On

17 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer service, Communication skills, Active listening, Conflict resolution, Computer proficiency, Email management, Software learning, Data entry, Record keeping

Industry

Motor Vehicle Manufacturing

Description
About the role The Customer Service Representative will interact with the company’s customers to provide information in response to inquiries about products and services. May assist with resolving general concerns. What you'll do Interact with customers via telephone, email, online chat, or in person to provide support and information on products or services. Fields customer questions and concerns; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff. Ensures that appropriate actions are taken to resolve customers’ issues or concerns. Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments. Performs other related duties as assigned. Qualifications Excellent communication skills including active listening. Service-oriented and able to resolve customer grievances. Proficient computer email skills with the ability to learn new software. High school diploma or equivalent. Customer service experience required. Experience in electric vehicles or automotive industry is a plus. Shift Requirements This position will start out as a Monday - Friday, 8-hour workday and could possibly change to a 4-day, 10-hour shift, quarterly alternating between Sunday-Wednesday and Wednesday-Saturday. This position is located in our office in Fontana.
Responsibilities
The Customer Service Representative interacts with customers via phone, email, and chat to provide product information and resolve concerns. They are responsible for maintaining accurate customer records and escalating complex issues to specialists.