Customer Service Representative at ZOLL Medical Corporation

St Leonards, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

15 Dec, 25

Salary

0.0

Posted On

16 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Order Processing, Communication, Collaboration, Sales Support, ERP Systems, Quote Generation, Problem Solving, Attention to Detail, Time Management, Professionalism, Customer Service, Credit Processing, RFP Coordination, Email Communication, Phone Communication

Industry

Medical Equipment Manufacturing

Description

Acute Care Technology At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service. At ZOLL, you won’t just have a job. You'll have a career—and a purpose. Join our team. It’s a great time to be a part of ZOLL! Job Summary Processing orders received by Phone, Fax and Email in the ORACLE ERP system. Support outside Sales Representatives with quote generation as well as accurate information on orders and returns. Provide Customers with detailed, accurate information on status of purchase orders, sales orders, returns, credits, and shipping, via telephone or email. Ensure Customers' needs are taken care of within the standards of performance set by management. Interact with various departments regularly to achieve the best results for the Customer. Support Sales team in the coordination and compilation of RFP, RFQ and RFI responses. Essential Functions Generate and modify customer quotes as requested by Sales Representatives and management. Promptly answer inbound phone calls for customers. Process orders received via phone, fax, mail, and e-mail. Qualify and execute credit, invoice-only and return authorization requests Provide accurate, professional and responsive support to customers, sales representatives and all other personnel within the organization at all levels. Provide verbal, faxed and email order confirmations upon request by the customer. Collaborate with colleagues and stakeholders to gather required information to produce an RFP response. Communicate effectively with other departments to ensure timelines are met. Required/Preferred Education and Experience Must have 3-5 years solid customer support background, preferably in a capital sales environment. Knowledge, Skills and Abilities Must be able to effectively communicate (oral and written) in both English This position requires the ability to learn, retain, and apply complete knowledge of ZOLL Corporate Policies and Procedures and company-wide operation procedures (i.e., Sales Order Flow Procedures, Approval Process, Shipping Procedures, and Warranty Procedures). ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients's lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives. ZOLL Medical Corporation, an Asahi Kasei Group Company, develops and markets medical devices and software solutions that help advance emergency care and save lives, while increasing clinical and operational efficiencies. With products for defibrillation and monitoring, circulation and CPR feedback, data management, therapeutic temperature management, and ventilation, ZOLL provides a comprehensive set of technologies that help clinicians, EMS and fire professionals, and lay rescuers treat victims needing resuscitation and acute critical care. For more information, visit www.zoll.com. The Asahi Kasei Group is a diversified group of companies led by holding company Asahi Kasei Corp., with operations in the material, homes, and health care business sectors. Its health care operations include devices and systems for acute critical care, dialysis, therapeutic apheresis, transfusion, and manufacture of biotherapeutics, as well as pharmaceuticals and diagnostic reagents. With more than 30,000 employees around the world, the Asahi Kasei Group serves customers in more than 100 countries. For more information, visit www.asahi-kasei.co.jp/asahi/en/.

Responsibilities

The Customer Service Representative processes orders received by phone, fax, and email, and supports outside sales representatives with quote generation. They provide customers with accurate information on order statuses and ensure customer needs are met according to management standards.