Customer Service Representative - (ZR_28550_JOB) at BruntWork

Quezon City, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

13 Jan, 26

Salary

0.0

Posted On

15 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Technical Support, Problem Solving, Communication Skills, Technical Troubleshooting, Website Navigation, Online Booking, CPR Certification, American Heart Association Standards, Flexibility, Professional Demeanor, Video-Based Support, Equipment Issues, Scheduling System, Medical Background, Real-Time Feedback

Industry

Staffing and Recruiting

Description

This is a remote position. Role Name: Customer Service Representative - Healthcare Training Support Schedule: Hours would be 8:00 AM–5:00 PM CST with a break around 12:30–1:30 PM, Monday, Wednesday, Thursday, Friday, and Saturday, with Tuesdays and Sundays off. Client Timezone: Central Time Zone (US) Client Overview Join a well-established American Heart Association certified training center that has been empowering healthcare professionals for over 20 years. This growing organization operates 40+ locations nationwide, serving medical students, healthcare professionals, nursing students, and emergency medical technicians who are preparing to save lives in their careers. The company utilizes cutting-edge CPR training technology with individual training stations featuring advanced sensor-equipped machines that provide real-time feedback to students. You’ll be part of a small, dedicated team supporting future healthcare heroes as they obtain the life-saving certifications required for their medical careers. Job Description This is an exciting opportunity to make a meaningful impact in healthcare education while developing your customer service and technical troubleshooting skills. You’ll serve as a crucial support resource for students across the nation who are pursuing CPR certifications required for their medical careers. The role combines customer guidance, technical support, and problem-solving as you help students navigate the certification process from initial inquiry through successful completion. You’ll work with state-of-the-art training equipment and be part of a mission-driven organization that directly contributes to preparing thenext generation of healthcare professionals who will save lives in hospitals, clinics, and emergency situations nationwide. Responsibilities Guide students through the online platform to help them select appropriate CPR certification classes based on their specific location and career requirements Assist students with navigating the scheduling system to book their certification appointments at their preferred locations and times Provide technical troubleshooting support for advanced CPR training equipment using remote video systems Help students resolve equipment issues including computer resets and machine malfunctions during their individual training sessions Assist students who need building access guidance or are having difficulty locating their training facilities Handle overflow customer inquiries as part of a collaborative call management system alongside the internal team Escalate complex technical or procedural issues to senior staff when necessary to ensure seamless customer experience Support students from diverse medical backgrounds including nursing students, EMTs, firefighters, deputies, and paramedics Requirements Excellent English communication skills with clear, professional speaking ability essential for interacting with medical professionals Tech-savvy with strong ability to learn and troubleshoot technical equipment and software systems Customer service experience required, with healthcare or medical industry background strongly preferred Comfortable guiding customers through website navigation and online booking processes Experience or willingness to learn video-based technical support using camera systems Ability to quickly learn CPR certification requirements and American Heart Association standards Strong problem-solving skills and patience when helping students with technical difficulties Flexibility to work varying schedules including potential weekend coverage as business needs require Professional demeanor suitable for representing a certified medical training organization to healthcare professionals nationwide Independent Contractor Perks HMO Coverage in eligible locations Permanent work from home Immediate hiring ZR_28550_JOB

Responsibilities

Guide students through the certification process and assist with technical troubleshooting of training equipment. Handle customer inquiries and ensure a seamless experience for students pursuing CPR certifications.