Customer Service Representative | ZR_29463_JOB at BruntWork

, Cebu, Philippines -

Full Time

Start Date

Immediate

Expiry Date

10 Feb, 26

Salary

0.0

Posted On

12 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Order Management, Communication, Troubleshooting, Customer Experience, Sales Support, Shopify, Gorgias, Hubspot, RingCentral, Detail-Oriented, Empathy, Multitasking, Problem-Solving, Loyalty Programs, Feedback Management

Industry

Staffing and Recruiting

Description

This is a remote position. Schedule: The position includes a few weeks of training with additional hours at the start. After training, the role will transition to part-time. Shifts are scheduled Monday through Friday, varying between 9 a.m. and 6 p.m. EST. At times, depending on business needs, the hours may increase temporarily. Schedules to be provided on a monthly or bi-weekly basis afterwards. About the Role We’re looking for a Part-time Customer Service Representative who is proactive, empathetic, and detail-oriented — someone who thrives on helping people and creating exceptional customer experiences. In this role, you’ll be the frontline voice of our company, supporting customers across our eCommerce websites (Utivahealth.com and ferosom.com). You’ll handle inquiries, orders, and product-related questions while offering the best experience for our customers. Key Responsibilities Order Management ● Process customer orders via phone and email and handle any fax inquiries. ● Support customers with product information, order tracking, loyalty rewards redemption and timely fulfillment. ● Manage inquiries on order updates (delivery tracking information), cancelations, and credits efficiently. Customer Communication ● Respond promptly and professionally to inquiries via phone, email, or chat. ● Follow up on doctor fax referrals and callback requests. ● Provide clear, empathetic communication that enhances the customer experience. Troubleshooting ● Resolve issues related to checkout, payment, promo codes, or subscriptions. ● Collaborate with internal teams to resolve fulfillment or delivery concerns quickly. Customer Experience & Retention ● Deliver personalized service and escalate recurring issues for resolution. ● Manage customer loyalty, rewards, and referral programs. ● Identify trends and opportunities to improve satisfaction and retention. Review & Feedback Management ● Monitor customer reviews, surveys, and feedback. ● Handle queries and reporting on any product quality matters. Sales & Support Coordination ● Handle product sample requests and support ongoing sales initiatives. ● Collaborate with the sales team on retail and promotional programs. Tools & Systems ● Use Shopify, Gorgias, Loop (subscriptions), Hubspot and RingCentral to manage customer workflows and communication. Requirements Qualifications ● 2+ years of customer service experience is preferred in the healthcare industry. ● Strong written and verbal communication skills in English. ● Highly organized, detail-oriented, and efficient multitasker. ● Experience with Shopify, CRM/ticketing systems (Gorgias, Zendesk, etc.), subscriptions and loyalty platforms (Loop, Yotpo) is an asset. ● Empathetic problem-solver with a customer-first mindset. Independent Contractor Perks: Permanent work-from-home Immediate hiring Steady freelance job ZR_29463_JOB

Responsibilities

The Customer Service Representative will handle customer inquiries, process orders, and provide product-related support. They will also resolve issues and enhance customer experiences across eCommerce platforms.