CUSTOMER SERVICE REPRESENTATIVE (FULL-TIME, PART-TIME)

Service Ontario - Agincourt and Whitby offices are seeking outgoing, organized, and professional customer service representatives to join our team and provide top-notch service to our customers in the Service Ontario private (local non-government owned) issuing offices.

CUSTOMER SERVICE AGENT: REQUIREMENTS AND QUALIFICATIONS

• Must be available to work shifts between the hours of 9 a.m.-8 p.m. Monday -Friday and 9 a.m. - 5 p.m. on Saturdays. Flexibility with your availability is required within this time frame
• High school diploma or equivalent
• Multilingual candidates are encouraged to apply
• Strong communication skills in English; bilingual proficiency in French is highly desirable.
• 2+ years of experience in a fast-paced customer service-related role
• Excellent written and verbal communication skills with attention to detail
• Strong keyboarding skills
• Ability to foster and maintain working relationships
• Organizational skills with the ability to manage numerous priorities in a busy office environment
• Positive and service-oriented attitude.
• Ability to learn and thrive in a fast-paced and sometimes high-pressure environment while maintaining a high level of customer service
• Intermediate computer skills
• Willingness to work as part of a team
• Efficient, organized and a natural problem solver
• High level of patience and ability to manage a variety of customer needs.
• Must be able to provide an acceptable Criminal Record & Judicial Matters Check (CRJMC) upon being hired
  Job Types: Full-time, Part-time
  Pay: $18.50 per hour
  Expected hours: 25 – 44 per week

Application question(s):

• Are you available to work ANY shifts between 9 am-8 pm Mon-Fri and 9-5 on Saturdays?

Work Location: In person
Expected start date: 2025-08-1

• Maintain updated knowledge of relevant Service Ontario services in order to provide adequate services to customers
• Promptly respond to and resolve customer issues
• Process health card, driver’s license and vehicle transactions accurately by following prescribed protocol
• Obtain necessary information from customers to adequately and efficiently process transactions
• Foster and maintain relationships with customers to improve retention rate