Customer Service Representatives at Sutherland Global Services UK Ltd

Cairo, Cairo, Egypt -

Full Time

Start Date

Immediate

Expiry Date

16 Aug, 26

Salary

28500.0

Posted On

18 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Technical Support, English Proficiency, B2 English, B2+ English, C1 English, B2B Sales, Customer Experience Management, Retention

Industry

IT Services and IT Consulting

Description

Company Description Sutherland is a global leader in digital transformation and customer experience management, helping some of the world’s most recognized brands connect with their customers in meaningful ways. With over 35 years of experience and a presence in more than 20 countries, Sutherland delivers innovative solutions across technology, sales, customer support, and business process services. At Sutherland, we don’t just offer jobs—we create career journeys. Our people-first culture encourages growth, development, and innovation, making us one of Egypt’s Best Places to Work for three consecutive years. We believe in potential, passion, and ambition. Whether you’re a student, graduate, career shifter, or simply exploring new opportunities, Sutherland provides the tools, training, and support to help you succeed and thrive. Why Join Us? Work with a global leader in customer experience and digital transformation Enjoy structured career progression and fast-track promotions Access world-class training, wellness programs, and employee benefits Be part of a diverse, inclusive, and award-winning culture Contribute to projects that have a real impact on clients and communities Our Mission: To deliver exceptional digital experiences that empower businesses and enrich the lives of customers around the world. Sutherland Egypt – Where your potential becomes performance, and your career truly takes off. Job Description New Launching Accounts | First Waves | Highest Net Salary in the Market (Salary Increase) Sutherland Cairo is currently hiring Customer Service Representatives to join our team in New Cairo. We offer a professional, people-first environment that supports growth, stability, and long-term career development. 💼 *Available Positions:* * *Customer Service (No Rush Account | Educational Platform):* * 💰 Up to 15,500 EGP net (Including 15% KPIs granted) * 🕘 Note: Last shift for this specific account ends at 3:00 AM * *Customer Service (TV Streaming Account):* 💰 Up to 21,500 EGP net (Including 15% KPIs) * *Customer Service - Sales (TV Streaming Account):* * 💰 21,500 EGP net during training (Including 15% KPIs) * 💰 Up to 28,500 EGP net after certification (Including 15% KPIs) + sales incentives * *Sales (Retention B2B):* 💰 Up to 23,500 EGP (Including 15% KPIs) + incentives * *Technical Support (Telecom Account):* 💰 Up to 20,800 EGP (Including 15% KPIs) * *Technical Support (Telecom Account):* 💰 Up to 17,500 EGP (Including 15% KPIs) + incentives 📍 *Location:* New Cairo 🕘 *Full-Time | On-Site* 🗣️ *English Level:* B2 or above ✨ *Benefits & Perks:* * *Night Shift Allowance:* 1,100 EGP/month * *Mental Wellness Support:* Wellness coach + free therapy sessions * *Gym Access & Employee Discounts* 🚗 *Transportation:* * Door-to-door for females (8:00 PM – 6:00 AM) * Drop-off within 1 km for males 📈 *Promotion eligibility after 6 months* 📚 *Free learning platforms & courses* 🎯 *Employee Referral Program:* Earn rewards by referring qualified candidates and growing your network within the company. ✨ *What We Offer:* ✔️ Respectful, non-toxic environment ✔️ Clear career growth & internal promotions ✔️ Full transportation coverage ✔️ Employee recognition programs *Requirements:* 🎓 Graduates & Dropouts (Undergraduates accepted if on gap year, no commitments, B2 English required) 💡 Previous experience is a plus 📲 *Apply Now:* * *WhatsApp:* 01032333143 * *Phone/WhatsApp:* 01034442874 Qualifications 🎓 Graduates & dropouts are welcome to apply 🗣️ English proficiency required: B2 / B2+ / C1 Military papers are required for males

Responsibilities

Provide high-quality customer support and technical assistance across various accounts including educational platforms and TV streaming. Handle sales, customer retention, and technical troubleshooting to ensure exceptional digital experiences.