Job Title: Customer Service Representative
Location: Glasgow Head Office
Contract Type: Permanent
Working Hours: 37.5 Hours Per Week
Salary: £24,969.00 per annum Total Salary, Overtime, 33 Days Holiday, Private Pension & Benefits - Including Employee Discounts
An exciting opportunity has emerged for a Customer Service Representative to join our company to work on the helpdesk with one of our major UK supermarket clients.
The role will involve answering inbound calls and make outbound calls in a professional manner whilst logging and passing out efficiently, all customer related faults and enquiries. You will monitor and manage new calls with a high focus on response times whilst following the call scripts provided capturing all relevant data to comply with Call Quality Monitoring guidelines.

QUALIFICATIONS / EXPERIENCE:

Experience in a similar customer service-based role is desirable but not essential.

• Ensure all relevant data is obtained on each call through appropriate questioning quickly securing an understanding of the problem.
• Ensure the accurate input of data and the completion of all relevant fields throughout each call.
• Liaise with Engineers in order to prioritise calls enabling swift response times.
• Manage after call activities to effectively manage workload and service levels.
• Communicate fluently and confidently without supervision creating an atmosphere of co-operation with both Customer and Colleagues.