Customer Service Representitive at Oculus Inc

Lakewood, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

31 May, 26

Salary

22.0

Posted On

02 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Order Processing, Product Knowledge, Problem Solving, Communication, Attention To Detail, Empathy, Teamwork, CRM Software, Microsoft Office

Industry

Medical Device

Description

👁️ About Us At Advanced Vision Technologies (AVT), we’re passionate about helping people see the world more clearly. As a specialized contact lens laboratory we design and manufacture innovative GP and Specialty Soft Contact Lenses for even the most complex vision needs. Our mission is to empower Optometrists and Ophthalmologists by providing top-quality products, reliable support, and educational resources that help their practices — and their patients — thrive. 🌐 Learn more: Advanced Vision Technologies (AVT) [https://www.avtlens.com/] 💼 About the Role As a Customer Service Representative, you’ll be the friendly voice and helpful guide for our customers—ranging from optometrists and retailers to end users. You’ll handle inquiries, process orders, and ensure every customer interaction reflects the quality and care that define AVT. If you’re detail-oriented, passionate about helping others, and thrive in a team environment, this could be the perfect fit! Schedule: M-F 8:30am-5pm 🔹 What You’ll Do * Provide prompt, professional, and friendly customer support by phone, email, and in person * Process and track customer orders to ensure accurate and timely delivery * Maintain strong product knowledge to assist customers effectively * Resolve customer questions and concerns with empathy and efficiency * Document all customer interactions in our CRM system * Collaborate with internal teams to improve service and resolve issues * Assist with special projects or overflow calls as needed 🎯 What You’ll Bring * 1–3 years of customer service experience (healthcare or optical industry preferred) * High school diploma or equivalent * Strong written and verbal communication skills * Excellent attention to detail and problem-solving ability * Proficiency in Microsoft Office (Word, Excel, Outlook) * QuickBooks or similar software experience a plus * Positive attitude, professionalism, and a passion for helping others 💙 Why You’ll Love Working Here Comprehensive Benefits * Medical, dental, and vision coverage for employees and dependents * Life insurance, short- and long-term disability coverage * Employee Assistance Program (EAP) * Paid time off (PTO) accrued each pay period * Nine paid holidays * 401(k) with company match Our Culture * Supportive, team-oriented environment * Opportunities for professional growth * Be part of an innovative, mission-driven organization that’s improving lives through better vision 🏢 Work Environment * Office-based position in a smoke- and vape-free workplace * Occasional light lifting (up to 10 lbs) * Use of standard office technology and equipment 📋 How to Apply To be considered, please complete both steps: 1. Submit your online application (only online applications accepted). 2. Complete the online assessment (copy the link below): 🔗 Take the Assessment: https://www.ondemandassessment.com/link/index/JB-MZMX1UN81?u=1156200 [https://www.ondemandassessment.com/link/index/JB-MZMX1UN81?u=1156200] (Tip: Take your time and answer honestly — this helps us learn more about you!) 3. All applicants MUST compete the assessment to be considered. 👓 Join Our Vision At AVT, your work helps practitioners bring clarity and confidence to thousands of patients. If you’re ready to make a difference in a collaborative, mission-driven environment — apply today!

Responsibilities

The representative will serve as the primary contact for customers, handling inquiries, processing and tracking orders accurately, and ensuring timely delivery of products. They must maintain strong product knowledge while resolving customer concerns efficiently and professionally via phone, email, and in person.