Customer Service Represntative - Japanese Interpreter at United Airlines

Honolulu, Hawaii, United States -

Full Time

Start Date

Immediate

Expiry Date

22 May, 26

Salary

21.14

Posted On

21 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Japanese Interpretation, Customer Service, Communication Skills, Ticketing, Baggage Handling, Problem Resolution, Adaptability, Composure, Teamwork, Technology Proficiency, Safety Mentality

Industry

Airlines and Aviation

Description

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. Description Customer Service Representative Interpreter - Japanese Language As the face of our customer, here’s what you will do: Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our domestic and international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable. What are your responsibilities: Interacting with customers in a kind and useful manner is key to crafting memorable experiences and building customer loyalty and dedication Stepping up and anticipating customer needs while maintaining a strong sense of responsibility when we have inconvenienced a customer Working each and every day with a safety mentality by ensuring we hold ourselves and each other to the highest standards Navigating challenges by being steady yet adaptable. Maintaining composure and managing issues while not taking customer frustration personally. Working collaboratively with others, supporting your colleagues, and helping them be successful with new processes and technologies. Qualifications What’s needed to succeed (Minimum Qualifications): High school diploma, GED or equivalent Minimum of 18 years old Proficient in English and Japanese Excellent communication skills Comfortable working with computers, mobile devices, and new technologies Able to work during day and night shifts, weekends, and holidays Physical ability to stand and walk for an eight-hour shift, as well lift and handle baggage Ability to acquire a SIDA badge and meet airport requirements for badging Legally authorized to work in the United States without sponsorship Ability to meet the Company attendance standards and uniform and appearance standards The starting rate for this role is $21.14. This is also a bonus eligible position (i.e. profit sharing). We offer competitive benefits: medical, dental, vision, life, accident & disability, employee assistance program, commuter, paid holidays, paid time off, 401(k), pension and flight privileges (subject to the respective collective bargaining agreement). United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

Responsibilities

The representative will serve as the face of the customer in the airport, interacting with domestic and international travelers to assist with ticketing, baggage, and ensuring a welcoming environment. Key duties involve providing friendly, professional service to resolve travel issues and build customer loyalty through attentive and proactive support.