Customer Service Research Rep at ebs recruiters LLC

St. Louis, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Jun, 26

Salary

0.0

Posted On

26 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Research, Account Setup, Pricing Structures, Instrument Configuration, Technical Specifications, Billing Accuracy, CRM Systems, ERP Systems, Data Integrity, Technical Audits, Customer Inquiries, Analytical Skills, Problem-Solving, Attention To Detail, Multitasking, Ownership

Industry

Staffing and Recruiting

Description

Description This is not a typical customer service role. We are seeking a high-energy investigator who treats every account setup as a mission-critical project. You will manage complex variables such as pricing structures, software-driven instrument configurations, and technical specifications—requiring both technical aptitude and exceptional attention to detail. The ideal candidate can seamlessly pivot between deep technical analysis and urgent customer needs without missing a beat. Key Responsibilities Technical Onboarding & Research Conduct in-depth research for new and existing customer account setups Ensure all technical specifications are accurate and properly configured Financial Precision Manage and audit pricing concessions Maintain strict billing accuracy—small errors have big impacts System Integration (CRM & ERP) Maintain data integrity across CRM and ERP systems Ensure alignment between customer-facing requests and backend configurations Workflow Agility Transition quickly between technical audits and customer inquiries Thrive in a fast-paced, high-demand environment Information Retention Track detailed account nuances and configurations with strong memory recall Requirements 5 years of experience in a technical customer service, research, or account management role Strong proficiency with ERP and CRM systems; ability to quickly learn and navigate complex product databases Proactive, solution-oriented mindset with a strong “get-it-done” approach Exceptional attention to detail with the ability to identify errors and inconsistencies Ability to manage high-volume workloads and effectively multitask in a fast-paced environment Proven reliability with a strong sense of ownership and follow-through Strong analytical and problem-solving skills with a research-driven mindset

Responsibilities

This role involves conducting in-depth research for customer account setups, ensuring technical specifications and pricing structures are accurate, and maintaining data integrity across CRM and ERP systems. The representative must seamlessly transition between deep technical analysis and urgent customer needs in a demanding environment.