Customer Service & Reservations Specialist (Call Center | Remote After 90 D at Westgate Resorts

Ocoee, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Feb, 26

Salary

16.0

Posted On

04 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Communication, Listening, Multitasking, Positive Attitude, Strong Work Ethic, Bilingual English/Spanish

Industry

Hospitality

Description

Company Description Starting Pay: $16.00/hour ($16.50/hour for Spanish-speaking bilingual candidates) + Shift Differential (15% Sat-Sun, 10% Mon-Fri after 5 PM) + Commission Opportunities based on performance metrics. With these incentives, average hourly pay ranges from $20-$23/hour. Use our Daily Pay benefit to access your earnings as you need them! Schedule: 11:30 AM - 8:00 PM. Start your journey on-site for the first 90 days, then enjoy the flexibility of working remotely! About Westgate Resorts Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there! Job Description Join Westgate Resorts: Where Exceptional Service Meets Incredible Career Growth! Are you passionate about customer service, problem-solving, and helping people plan unforgettable vacations? As an Owner Reservations Specialist, you’ll handle inbound and outbound calls, assist owners with reservations and account inquiries, and ensure a 5-star experience with every interaction. This position offers paid training, performance bonuses, and career advancement in one of the nation’s largest hospitality companies. After your first 90 days on-site, you’ll have the flexibility to work from home! What You’ll Do Answer and manage incoming and outgoing calls from Westgate Resort owners. Provide exceptional customer service by resolving inquiries quickly and professionally. Assist owners in booking, canceling, and modifying reservations. Explain timeshare ownership benefits, account details, and vacation options. Process external exchange requests and offer Vacation Guard Travel Protection. Maintain accurate records and meet performance metrics for quality and efficiency. Qualifications High school diploma or general education degree GED. Follow instructions without close supervision. Must be able to work weekends and holidays as needed. Excellent communication, listening, and multitasking skills. Positive attitude, strong work ethic, and passion for customer satisfaction. Ability to work weekends and holidays. Must pass a background check and drug screening. (Bilingual English/Spanish preferred – additional pay available!) Additional Information Why Westgate? Comprehensive health benefits – medical, dental and vision Paid Time Off (PTO) – vacation, sick, and personal Paid Holidays 401K with generous company match Get access to your pay as you need it with our Daily Pay benefit Family benefits including pregnancy, and parental leave and adoption assistance Wellness Programs Flexible Spending Accounts Tuition Assistance Military Leave Employee Assistance Program (EAP) Life, Disability, Accident, Critical Illness & Hospital Insurance Pet Insurance Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) Advancement & development opportunities Community Involvement Programs Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.

Responsibilities

Handle inbound and outbound calls, assist owners with reservations and account inquiries, and ensure a 5-star experience with every interaction. Provide exceptional customer service by resolving inquiries quickly and professionally.