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Customer Service Respresentative at RANDAL WOOD DISPLAYS INC
Batavia, Illinois, United States -
Full Time

Start Date

Immediate

Expiry Date

09 Sep, 26

Salary

0.0

Posted On

11 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, MRP Systems, Microsoft Office, Excel, Blueprint Reading, Multi-tasking, Order Processing, Inventory Management

Industry

Retail

Description
Description About Us Randal Retail Group, established in 1981, is a third-generation family-owned business operated out of Batavia, IL. Randal manufacturers and installs custom store fixtures, signage, and graphics. Our team designs and manufactures custom millwork, seating, and tables – nationally and internationally. Randal Retail works with a number of retail, foodservice, health & fitness and franchise operations. About the role Join a fast-paced office environment servicing clients daily while working alongside internal teams like purchasing, production and sales to fulfill customer needs. Core Responsibilities · Respond to customer phone calls and emails in a timely fashion · Answer customer questions and solve problems regarding orders · Write up and process orders in MRP system · Organize multiple customer requests simultaneously · Work with purchasing to ensure proper inventory levels are maintained · Work with manufacturing to ensure quality and timely delivery of products · Obtain freight quotes · Additional admin support as needed Benefits · Health insurance · Company matched IRA plan · Up to 4 weeks paid vacation · Paid holidays · Summer hours · Company sponsored group outings Requirements Qualifications · 3 years customer service in manufacturing industry required · Bachelor degree preferred · Advanced Microsoft Office knowledge, excel specifically · Prior MRP experience a plus · Ability to read and understand blueprints is preferred · Highly organized with multi-taskings skills is required
Responsibilities
The role involves responding to customer inquiries and processing orders within an MRP system. It requires coordinating with purchasing and manufacturing teams to ensure quality delivery and proper inventory levels.