Employment Type: Ongoing
Classification: Parliamentary Service Level 1
Closing Date: 11:30pm AEDT, 11 June 2025
Contact: Belinda Armstrong, 02 6277 2789, belinda.armstrong@aph.gov.au

THE OPPORTUNITY

The Department of Parliamentary Services is inviting applications for a PSL 1, Customer Service Retail Assistant to work in the Parliament Shop. This is an ongoing, part-time sessional position. We are seeking someone who is available to work across a 7-day roster, as APH is open to visitors 364 days a year.

WHO WE ARE LOOKING FOR

Our ideal candidate will have a passion for and experience in customer service, can communicate with confidence and displays engaging interpersonal skills.
Applications are encouraged from people with a diverse customer-focused background including retail, hotels and hospitality, tourism, museums and galleries. We offer a program of training and coaching to acquire skills and help you excel in your role.

Job Specific Requirements:

• The successful applicant will be required to obtain a Working with Vulnerable People (WWVP) card.
• The position requires walking and standing on a range of surfaces. It also requires talking and interacting with the public and building occupants for extended periods.
• The successful applicant will also work on a roster where weekend, public holidays and some after-hours work may be required.
• Willingness to wear a uniform.
• Employees must pass a medical prior to commencing work.
• The successful applicant will be required to obtain and maintain a Baseline Vetting (Protected/Restricted) security clearance.

At DPS, we are committed to building a diverse and inclusive workplace that ensures all our people can contribute to our shared purpose. We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people with caring responsibilities, people who identify as LGBTQIA+, people from cultural and linguistically diverse backgrounds, people who identify as neurodivergent, and mature aged people.

We proudly provide innovative, unified, and client-focused services to the Australian Parliament and parliamentarians. We are a values driven department, placing our values at the heart of everything we do; from our service offerings and decision making to our interactions with stakeholders and each other.
Our people are employed in a broad and unique range of professional, customer service and trade-based roles, all joined by a shared purpose: to make an enduring contribution to Australia’s parliamentary democracy. We have an inclusive workplace that reflects the diversity of the community we serve. While we come from all walks of life, we share a commitment to care for and protect our iconic workplace.
Every year, almost one million people visit Australian Parliament House to experience the parliamentary process, the building’s architecture, nationally significant art collections, events, tours, and food and dining experiences – all made possible by our people, who are active participants in an environment where no two days are the same.