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Customer Service Retention B2B Support at Sutherland Global Services UK Ltd

Cairo, Cairo, Egypt -

Full Time

Start Date

Immediate

Expiry Date

29 Jul, 26

Salary

0.0

Posted On

30 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Retention, Communication, Account Management, English Proficiency

Industry

IT Services and IT Consulting

Description

Company Description At Sutherland, we are a leading global business and digital transformation partner with expertise in Artificial Intelligence, Automation, Cloud engineering, and Advanced analytics. Our services span various industries including Healthcare, Insurance, Banking & Financial Services, Communications, Media & Entertainment, Technology, Travel & Hospitality, Logistics, Retail, Energy & Utilities. We are committed to driving digital transformation and providing unique value propositions through market-leading technology and business process excellence, with over 200 unique inventions under several patents across critical technologies. Job Description This is a full-time on-site role for a Customer Service Representative English Account at Sutherland's location in Cairo. The role involves day-to-day tasks related to ensuring customer satisfaction, managing customer accounts, providing excellent customer service, and effective communication. Qualifications Customer Service, sales and retention skills Proficiency in English B2 -C1 Grads and Dropouts only Flexibility with night and overnight shifts Flexibility with Rotational shifts Previous experience in a similar role is a plus Sales or Retention experience Additional Information Benefits Competitive Salary + Achievable KPIS/Allowances/Incentives 1.1k night and overnight allowance Transportation is provided both ways (Door to Door for ladies) Social and medical insurance is provided First 3 months are Fully Granted Healthiest work environment (Great place to work certified) Commission scheme

Responsibilities

The role involves ensuring customer satisfaction and managing customer accounts through effective communication. You will be responsible for providing excellent customer service and handling retention tasks.