ABOUT NUTRICANINE

At NutriCanine, we make it easy and convenient for pet parents to feed their dogs freshly prepared, real-food meals — so they can live longer, healthier, happier lives. We’re a fast-growing startup offering personalized meal plans, prepared and delivered with care, right here in Toronto.
We’re looking for an experienced and proactive Customer Service & Retention Manager to lead our customer-facing team and take ownership of a department that drives both customer happiness and business growth.

ROLE OVERVIEW

Reporting directly to the CEO, the Customer Service & Retention Manager will oversee a team responsible for customer support, acquisition, retention, and winbacks — a hybrid of service and revenue generation.
NutriCanine operates on a subscription-based model, and customer service execution is nuanced. It requires a thoughtful approach to subscription flexibility, personalization, delivery timing, product education, and retention strategy — not just reactive support.
You’ll be hands-on in leading the team, implementing and improving systems, coaching reps, and tracking performance across both service and sales metrics. We’re looking for someone with a positive, can-do attitude who takes initiative, solves problems proactively, and is excited to make their mark on a growing business.