Customer Service Return Agent - Austin Bergstrom Airport at Enterprise Holdings

, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Jun, 26

Salary

20.0

Posted On

09 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Rental Return Process, Transaction Efficiency, Professional Communication, Vehicle Inspection, Damage Reporting, Lot Organization, Punctuality, Sales, Attendance

Industry

Travel Arrangements

Description

Overview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Full Time Return Agent. The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. Assist all customers with the rental return process. Create and maintain a friendly, efficient environment for all customers. Assist in making all transactions quick and efficient. This pay for this position starts at $20 / hour ($16 / hour with a guaranteed nights & weekend shift bonus of $400 per month pending attenance). There is an opportunity to gain sales and customer service bonuses on top of your hourly pay rate. This position is located at The Austin Bergman International Airport: 3819 Presidential Blvd Austin, TX 78719. We offer: Paid time off Employee rental car discounts Retirement savings plan including 401k with matching profit sharing Health Insurance Life Insurance Dental Insurance Vision Insurance Training and development Schedule: Sunday: 10:00am-6:00pm Monday: 10:00am-6:00pm Tuesday: 10:00am-6:00pm Wednesday: OFF Thursday: OFF Friday: 10:00am-6:00pm Saturday: 10:00am-6:00pm Responsibilities We are hiring now for immediate openings. Responsibilities include: Greet all customers using prescribed, appropriate dialogue as they arrive on the lot Remind customer to check for personal belongings Identify any items found in the vehicle with a unit number, date, time and turn into lost and found Advise and review rental charges; and provide an accurate receipt to the customer Provide information in a professional and courteous manner regarding transportation to the airport terminal Thank customers using the prescribed dialogue Inquire about service, satisfaction and document dissatisfaction Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report Use of proper statement to determine if vehicle is being returned with full tank of gas Complete a service alert for any mechanical and or body damage communicated by the customers. Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location Keep lot organized for ease of access and traffic flow Seek to improve job performance through self-assessment, skill development, training and goal setting Maintain a regular and reliable level of attendance and punctuality Perform miscellaneous job-related duties as assigned Equal Opportunity Employer/Disability/Veterans Qualifications High School Diploma or G.E.D. required Must have a minimum of 3-6 months of customer service or sales experience in retail, guest services or administrative support Must have a current and valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years No drug or alcohol related convictions on driving record in the past 5 years (DUI/DWI) Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future. Must be at least 18 years old

Responsibilities

The Return Agent will assist all customers with the rental return process, ensuring superior, friendly, and efficient service while reviewing rental charges and providing accurate receipts. Responsibilities also include inspecting vehicles for damage, managing lost and found items, and maintaining an organized lot for ease of access and traffic flow.