Customer Service Returns Drop-Ship -Accounting Assistant at BE Power Equipment

Cranberry Township, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Jan, 26

Salary

45000.0

Posted On

20 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Data Entry, Accounting, Inventory Management, Microsoft Office Suite, ERP Software, Communication, Problem Solving, Relationship Building, Flexibility, Self-Starter, Results-Focused, Empathy, Creativity, Resourcefulness

Industry

Wholesale

Description

Barens is a division of BE Power Equipment. We are a leading manufacturer of pressure washers, air compressors, generators and water pumps serving industrial markets in over 30 countries. Headquartered in Abbotsford, BC, our third generation, family-owned business is focused on designing quality products and delivering exceptional service. We are seeking a highly motivated and detail-oriented Accounting Assistant, Returns (RMA) to join our team at Barens. We are looking for an energetic individual with a strong work ethic to champion our Returns, Drop-shipping, and Manufacturing services as part of our accounting department in our Seneca, PA business office. The Accounting Assistant will report directly to the Assistant Controller. The ideal candidate is a proactive communicator, thrives in a fast-paced environment, and is passionate about delivering a positive customer experience. WHAT YOU'LL DO (Returns Dept): Handle incoming RMA (Return Merchandise Authorization) requests via email or phone. Communicate with customers quickly and effectively. Enter information in our system quickly and accurately. Work with other members of our staff to rectify issues. Resolve customer concerns in a timely, effective manner. Develop and strengthen relationships with our customers. Work with our Inside Sales Team to resolve customer concerns. Contact vendors to conduct warranty requests. Other related duties as required. WHAT YOU'LL DO (Drop-shipping): Handle incoming drop-ship requests from our inside sales team. Communicate with vendors on lead times and pricing. Maintain organized system for drop-ship Purchase Orders and Sales Orders. Verify vendor invoices upon receipt Communicate effectively with Accounts Payable and Inside Sales teams. WHAT YOU'LL DO (Manufacturing): Maintain adequate stock levels for manufactured items. Create manufacturing jobs for product. Communicate effectively with manufacturing employees. WHAT YOU HAVE: 2 years of customer service / data entry experience. Working with accounting and inventory is an asset. Proficiency in using Microsoft Office Suite applications and ERP software is an asset. Ability to speak and write fluently in the English language. You are legally able to work in the USA. You have reliable transportation to and from the workplace. WHO YOU ARE: Proactive: you have a strong sense of urgency to respond to customer requests and needs. Problem Solver: you quickly evaluate a situation & identify priority while providing solutions. You are flexible and adapt quickly to customer requirements, market changes and competitive situations. You demonstrate a balance between empathy and sensitivity while assessing facts and data. You are a self-starter, confident, results-focused and are calm when dealing with challenging situations. You are people-oriented, with a positive outlook. You are optimistic and able to build long-term trust-based customer relationships. You are innovative, creative and resourceful when identifying new paths and strategies to secure customer loyalty. You operate from a value-based perspective and want to be part of a company that is committed to customer satisfaction and long-term relationships. A competitive wage and total compensation package commensurate with experience. Target salary range $40,000-$45,000. Work schedule will be 8:00am – 4:30pm, M-F. Group medical, dental & vision benefits, life insurance coverage. 401(k) & 401(k) matching program. Paid time off from work. Training & development opportunities. Strong culture to promote from within. Modern, well-equipped environment with excellent staff facilities. Regular team building & social events - we like to have fun! We thank all applicants; however, only those considered qualified will be contacted for an interview.

Responsibilities

The Accounting Assistant will handle incoming RMA requests, communicate with customers, and resolve concerns effectively. Additionally, they will manage drop-ship requests and maintain organized systems for Purchase Orders and Sales Orders.