EDUCATION:

High school diploma or equivalent

REQUIREMENTS:

• Strong phone contact handling skills and active listening
• Familiarity with CRM and ERP systems and practices
• Microsoft Office proficiency (Word, Outlook, Excel)
• Customer orientation and ability to adapt/respond to different types of people
• Excellent communication and presentation skills
  Humble. Hungry. Smart. Does this sound like you?
  Do others describe you as being a down-to-earth achiever? Someone who thinks outside the box and always strives to do more than what is required. Someone who sees the bigger picture? You sound brilliant to work with!

• Manage large amounts of incoming calls from customers, working to address immediate issues, direct calls to appropriate party and troubleshoot and investigate if warranted
• Coordinate daily dispatch operations
• Processing orders, forms, applications, and requests
• Handle customer complaints, provide appropriate solutions and alternatives within time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts
• Manage daily email communications
• Arrange shipments for product transfers to various Parkland locations
• Generate and print tickets for all oil and methanol deliveries, ensuring routes are consistently maintained
• Pass along any sales leads or additional sales to the Sales Manager
• Employee must demonstrate safe work and risk management practices. Communicate and enforce all safety and security issues. Report and process all employee and/or customer incidents or unsafe acts in accordance with Parkland USA’s policy and procedure
• Ensure that confidentiality of data collected and stored are maintained
• Stocking and cleaning