JOB OVERVIEW:

We are seeking a motivated Customer Service Agent (Preferrably) with IT and data skills, a strong work ethic, and a passion for learning. The ideal candidate will be resilient, adaptable, and eager to support customers while handling technical and data-related queries. This role is perfect for someone who enjoys problem-solving, thrives in a fast-paced environment, and wants to grow within a tech-driven customer service team.

PREFERRED SKILLS & ATTRIBUTES:

✅ Technical Proficiency: Basic IT skills (e.g., troubleshooting, SaaS platforms, Excel/Google Sheets) and an interest in data.
✅ Customer-Focused: Strong communication skills (written and verbal) with a friendly, patient demeanor.
✅ Problem-Solving: Ability to diagnose issues, research solutions, and explain technical concepts simply.
✅ Work Ethic: Reliable, punctual, and committed to delivering high-quality service.
✅ Growth Mindset: Willingness to learn new systems, tools, and processes.
✅ Resilience: Stays calm under pressure and bounces back from setbacks.

✔ Customer Support: Provide excellent service via phone, email, chat, or ticketing systems, resolving customer inquiries efficiently.
✔ Technical Assistance: Troubleshoot basic IT issues, guide customers through software/data-related problems, and escalate complex cases when needed.
✔ Data Handling: Assist with data entry, validation, and basic analysis to support customer requests and internal reporting.
✔ Process Improvement: Identify recurring issues and suggest improvements to workflows or knowledge bases.
✔ Learning & Development: Stay updated on product/service changes, IT tools, and data processes through training.
✔ Resilience & Adaptability: Handle challenging customer interactions with patience and professionalism, adapting to new technologies and processes.