JOB TITLE: SALES ADMINISTRATOR

Salary: £26,000
General working hours: 37.5 hours per week - Monday to Thursday 8:30am – 5.00pm, Fridays 8:00am – 4:30pm/8:30am – 5:00pm on a rota basis
Working location: GMK, Bear House, Concorde Way, Segensworth, Fareham, Whiteley, PO15 5RL
Contract: Permanent

QUALIFICATIONS AND SKILLS

What we expect of you

• Strong communication skills – verbal and written
• Good IT skills, confident with Microsoft Word & Excel
• Positive can-do attitude
• A high level of attention to detail with internal motivation for accuracy and efficiency
• Able to work within a team and independently
• Due to our location, a car driver is recommended

We are looking to recruit a highly motivated, organised administrator to join our Sales office team. This is a varied role dealing with trade and consumer inquiries as well as providing a supporting role to our UK field sales executives.

• Answering and responding professionally to all customer inquiries via telephone and email
• Provide a high level Customer Service to all clientele
• Entering and monitoring orders to ensure customer delivery requirements are met, including any special arrangements regarding delivery, invoicing, etc
• Working collaboratively to solve customer issues as quickly and as efficiently as possible
• Processing returned goods, collection of goods and credits
• Completing export administration
• Dealing with all aspects of consumer inquiries relating to our products, availability through the network of stockists, taking decisions on complaints and returns
• Supporting and liaising with our field sales executives
• Assisting with the organisation of goods for trade shows and events
• Warranty processing
• Maintaining and updating customer database files