Customer Service Sales Advisor

at  Kingspan Water and Energy

Kingspan Water & Energy, part of the Kingspan Group PLC, strives to be the industry leader in driving global change in the design and manufacture of sustainable ways of storing and protecting water and energy. We provide expert environmental solutions for high performance buildings and infrastructure including: Water Management Solutions, Diesel, AdBlue, Oil and Agri storage solutions, Hot Water Cylinders, Service and Telemetry.

SCOPE OF ROLE

This role will help to provide excellent customer service to new and existing customers via telephone or email. This is a key role to ensure customers renewals are re-secured at the end of their contracted periods and to develop new business for Kingspan.

KEY RESPONSIBILITIES

• Inbound queries by telephone and email from new and existing customers.
• Resolve problems to customer’s satisfaction within agreed timelines, effectively and efficiently and producing quotes.
• Logging of site visits, including organising part orders and delivery
• Maintain high accuracy in all aspects of order processing including processing of credit card transactions.
• Achieve KPI Sales Targets as set by the Service Manager.
• Develop new business opportunities and maintain a healthy pipeline for future sales.
• Recording and tracking of sales.
• Develop knowledge of Kingspan’s products and services.
• Analyse customer needs and recommend the best solutions.
• Build and maintain key stakeholder relationships e.g. field engineers.