Start Date
Immediate
Expiry Date
12 Jun, 25
Salary
24000.0
Posted On
13 Mar, 25
Experience
1 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
No
Skills
Working Environment, Customer Service
Industry
Marketing/Advertising/Sales
Experience:
THE ROLE
We truly are at the forefront of the Bathroom industry, providing quality products & world class service to the retail market.
We are currently looking to grow our team by recruiting for a Retail Customer Service & Sales Advisor
Reporting to our Retail Contact Centre Manager you will initially be based at our Contact Centre in Cannock, within a fast-paced, evolving environment looking after Retail customers right across the UK. Early 2025 will however see us move from our home in Cannock and into our new, purpose-built flagship site at i54 Business Park, Wolverhampton. Meaning you will be joining PJH right at the start of what will be an exciting and rewarding journey of continued growth and excellence.
The role will involve supporting PJH’s retail market position by proactively ensuring we maintain our commitment to “FIRST Choice Customer Experience” from order processing through to delivery and aftercare.
Additionally, we are looking for an individual who is great with our customers and our products in equal measure. The role demands an analytical approach, a keen eye for detail and the ability to remain calm and concise when working at pace. You will be able to Identify defects, review imagery and be able to understand technical information and diagrams, all to find the right solution in support of our customers.
You will benefit from an all-encompassing induction period, and enjoy continuous training and learning, all to help you become fluent in all-things PJH. Our heavy investment in systems, software and processes means you’ll always have the tools and the time to deliver the best possible service. The right person will bring with them empathy, outstanding communication skills and a desire to succeed.
KEY RESPONSIBILITIES AND DUTIES
· Build and maintain relationships with all customers by providing an efficient service.
· Answer incoming calls in a timely manner, adhering to robust call quality standards.
· Process customer sales orders and returns accurately, swiftly and in-line with company policy.
· Support customers with invoice, credit and account queries.
· Provide fast and efficient end to end customer support in the event of post-delivery enquiries, organising replacements, spare parts and liaising with manufacturers.
· Understand, record and share customer feedback in line with process to support continuous improvement.
· Work together (Together We’re Better) to achieve and exceed team and personal key performance indicators.
· Maintain accurate and detailed notes in relation to all customer interactions.
· Identify and investigate technical issues and recommend solutions.
· Quality checking products within the warehouse. This can involve some manual handling and lifting (training will be provided)
· Supporting product compliance in line with the company standards.
· Identify possible areas for improvement in technical processes.
· Maintain technical reports.
· Liaise with product managers where necessary.
· Always conduct yourself in a positive and constructive manner in line with the company’s core values and behaviours.
· Perform any other duties as reasonably expected.
Experience:
The role will be supported by a full induction and training programme.
Hours: Mon-Friday 8.30-17.00
Job Type: Full-time, Permanent
Pay: From £24,000.00 per year
Benefits:
Schedule:
Job Types: Full-time, Permanent
Pay: From £24,000.00 per year
Benefits:
Schedule:
Work Location: In perso
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