CUSTOMER SERVICE/SALES ASSISTANT

Temporary Part-Time
(up to 24 hours per week; must be available to work weekdays, evenings and weekends; Statutory holidays required)

AGO VALUES:

• Respect: We foster belonging and appreciate each other.
• Openness: We interact with an open mind and thoughtful engagement.
• Collaboration: We believe in the power of together.
• Accountability: We own our actions and outcomes.
  We are currently seeking a Customer Service/Sales Assistant to join our Retail team. Under the direction of the Sales and Operations Manager, Retail the incumbent will deliver outstanding customer service to the customers of the AGO retail operations and processes all transactions through the point-of-sale (POS) terminals.

WHAT ARE THE BENEFITS OF WORKING AT THE AGO?

• Discounts to GoodLife Fitness.
• Free tickets to every major exhibit at AGO.
• Discounts to major attractions as a part of the Provincial/City Reciprocal Programs.
• Free admission to the AGO for friends and family, discounts at the gift shop, bistro, and Learning Centre.
  If this sounds like the opportunity you are looking for, apply now!

• Provides customer service by responding to all customer inquiries and assisting in selection of appropriate merchandise by utilizing comprehensive product knowledge and effective selling skills. Contributes to the sales of the store through effective use of add on sales during the purchase transaction and through knowledge of the store merchandise.
• Accurately processes sales through the point-of-sale (POS) system, wraps and packages purchases for customers according to established store standards. Processes specialized transactions for members and staff discounts, customer returns and merchandise promotions in accordance with policies, procedures and standards set for the store.
• Cleans and stocks shelves, displays and cash desk. Ensures all available and appropriate merchandise is represented on the selling floor and that the store is maintained according to the merchandising standards that have been set. Ensures that all areas of the store are clean, and that merchandise is properly ticketed. Moves merchandise to/from shelves and display cases on sales floor. Ensures all shop packaging supplies are stocked in the back room. Communicates to Sales Coordinator or Sales Manager when more supplies are required. Assists in the storewide preparations for seasonal or sales promotions and annual physical inventory, as directed by the Sales Manager or Sales Coordinator.