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Customer Service & Sales Coordinator at bonheurhorecagroep

Australia, South Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

01 Feb, 27

Salary

50000.0

Posted On

03 Nov, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Retail & E-Commerce

Description

Answering incoming calls and proactively calling customers to follow up enquiries, quotes and sales opportunities.
Understanding what customers need, explaining product options and helping them confidently place an order.
Helping achieve sales goals through helpful advice, timely follow-up and ownership of each enquiry.
Managing customer emails and live chat alongside a strong focus on phone communication.
Creating and updating quotes and orders in Shopify, with accurate details and clear notes.
Communicating order changes and customer requests directly to production and dispatch, and confirming the relevant team has received the update.
Coordinating with colleagues to resolve questions, clarify priorities and prevent avoidable delays.
Handling customer concerns calmly and professionally, following each matter through to resolution.
Keeping track of outstanding enquiries, follow-ups and order issues so nothing is overlooked and the day keeps moving.

Responsibilities